I wish we had gone to IP.Board. At least I could have been more help.
I worked for IPS as tech support back in the day and fielded usability questions & made guides quite frequently.
Xenforo is just... odd.
I know.....sometimes I don't understand the way it works. I'll be responding to someone, go to the internet to grab a link, come back and have to search for my response. I'll go to the bottom, where the response block is, and instead of what I have been typing, there is a blank box. I then have to hit either the previous page arrow to get my response, because if I hit the more options, it takes me yet to another blank page. I eventually find my response, but I didn't have to go through all that with the previous software....when I left it to go to the internet, when I worked my way back, it always took me right back to my response. Oh, well.....