They used to have parts catalogs for everything and you could order the parts and fix it yourself ----- and then they stopped that! It was so disappointing.
And they started that awful "warranty" thing where the appliance salesman harasses the customer for a long time to buy (throw away hundreds of dollars on) some extra warranty. I was young when I first experienced it at Sears --- it was a stove, and the repulsive worthless nothing nagged and nagged and I just said no, no, no and finally that turkey said that we had to SIGN A PAPER saying he had explained all the great advantages to us and we had all the same, amazingly, failed to agree. And my then-husband (note the "then") signed it!!
They still do the warranty trick. I'm pretty curt about refusing now, but it's hard to stop them carrying on. I've decided I'm done with this kind of bullying and will tell them up front that any talk of warranties at the end of the sale, and I will walk out immediately, complaining all the way. And Sears started all this, so I'm glad they are out of business.