Telephone robots using personal pronouns piss me off. A robot saying "sorry, I didn't get that" is not only claiming personhood with I; it's claiming to feel emotion. That's just wrong.
Well, since the computer uses voice recognition technology, if it says, "I didn't get that", it very literally did not get what you said, in much the same way that a human might not understand what you said. And what else would the computer refer to itself as besides "I"? As for the apology, that's not really emotion so much as a grammatical convention to politely let you know that communication is not happening correctly. How often when you say, "Sorry" to someone are you ACTUALLY feeling sorry?
"Politely" proves the point. A machine has no feelings, ergo no need for "polite". We use it between ourselves to soften speech so that it's understood it's not meant aggressively. Since a machine is not capable of emotion, it's not capable of aggression, so it has no meaning.
Methinks such a machine, particularly since it's our slave, should be programmed to use the third person neuter or better still, passive voice -- "your input was not recognized".
I just have problems with phony. Pretending machines have sentience is phony.
Then there are the menus that mindlessly say, "to continue in English, press one" -- and they just said that
in English.