Adam's Apple
Senior Member
- Apr 25, 2004
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If a computer can bring out the monster in a man of Norman's professional training, is there any hope for the rest of us?
Rage Against the Machine
By Joy Davia, The Rochester (NY) Democrat & Chronicle
June 9, 2005
'Computer rage' is real but curable, says an expert who once grilled his mouse.
Kent Norman did something most people would like to do with their workplace irritations. After work one day, he torched the source of his angst: a computer mouse. The darn thing's ball kept freezing, making it hard to keep the cursor on target. He first tried a candle, but it didn't perfectly crisp the mouse; he then grabbed a torch, eventually throwing the disfigured mouse onto his grill.
A bit extreme? Maybe. But you try working for two months with an unruly mouse. Come on, it's not like you've never imagined whacking a sledgehammer through a computer that keeps freezing.
Workers nowadays are overly reliant on this one piece of very fallible office equipment. So in the likely event that your computer misbehaves -- like taking hostage three weeks' worth of work -- who can blame you for getting super-stressed?
Such workplace stress can proliferate in many ways. Most people in a study commissioned by Compaq, for example, have seen other workers rage against their computers -- swearing at the equipment, for example.
Norman said he felt better after he destroyed his mouse. And it wasn't just personal. Norman is director of the University of Maryland's Laboratory for Automation Psychology and Decision Processes, studying interaction between people and computers.
His mouse ordeal even prompted him to start an informal online survey on computer rage. About 2,600 responses later, he learned that many people have found themselves swearing at their computers. Some have turned violent, including one frustrated worker who threw his computer to the floor and lied to his boss about why it was damaged.
Norman even started a Web site on ways to safely vent against your computer -- www.lap.umd.edu/computer_ rage. So what can workers do to avoid such stress?
for full article
http://www.indystar.com/apps/pbcs.dll/article?AID=/20050609/LIVING/506090375/1007
Rage Against the Machine
By Joy Davia, The Rochester (NY) Democrat & Chronicle
June 9, 2005
'Computer rage' is real but curable, says an expert who once grilled his mouse.
Kent Norman did something most people would like to do with their workplace irritations. After work one day, he torched the source of his angst: a computer mouse. The darn thing's ball kept freezing, making it hard to keep the cursor on target. He first tried a candle, but it didn't perfectly crisp the mouse; he then grabbed a torch, eventually throwing the disfigured mouse onto his grill.
A bit extreme? Maybe. But you try working for two months with an unruly mouse. Come on, it's not like you've never imagined whacking a sledgehammer through a computer that keeps freezing.
Workers nowadays are overly reliant on this one piece of very fallible office equipment. So in the likely event that your computer misbehaves -- like taking hostage three weeks' worth of work -- who can blame you for getting super-stressed?
Such workplace stress can proliferate in many ways. Most people in a study commissioned by Compaq, for example, have seen other workers rage against their computers -- swearing at the equipment, for example.
Norman said he felt better after he destroyed his mouse. And it wasn't just personal. Norman is director of the University of Maryland's Laboratory for Automation Psychology and Decision Processes, studying interaction between people and computers.
His mouse ordeal even prompted him to start an informal online survey on computer rage. About 2,600 responses later, he learned that many people have found themselves swearing at their computers. Some have turned violent, including one frustrated worker who threw his computer to the floor and lied to his boss about why it was damaged.
Norman even started a Web site on ways to safely vent against your computer -- www.lap.umd.edu/computer_ rage. So what can workers do to avoid such stress?
for full article
http://www.indystar.com/apps/pbcs.dll/article?AID=/20050609/LIVING/506090375/1007