What happens if you press 3 for Chinese? Does an AI voice come on the line and say, "Ah, so sorry. Honorable AI herp you with ricensing." 
SEATTLE — Press 2 for Spanish … accent?
For months, callers to the Washington state Department of Licensing who requested automated service in Spanish instead heard an artificial-intelligence voice speaking English in a strong Spanish accent.
The agency since apologized and says it's trying to fix the problem.
Washington resident Maya Edwards learned of the AI-accented voice last summer after her Mexican husband tried using the Spanish-language option while seeking information about his driver's license. He is bilingual but saw that the wait time for speaking to a customer service representative in English was long, so he hit 2 for Spanish.
For Edwards, it was a like a scene out of "Parks and Recreation," a mocumentary-style comedy show that satirizes local government.
tucson.com
SEATTLE — Press 2 for Spanish … accent?
For months, callers to the Washington state Department of Licensing who requested automated service in Spanish instead heard an artificial-intelligence voice speaking English in a strong Spanish accent.
The agency since apologized and says it's trying to fix the problem.
Washington resident Maya Edwards learned of the AI-accented voice last summer after her Mexican husband tried using the Spanish-language option while seeking information about his driver's license. He is bilingual but saw that the wait time for speaking to a customer service representative in English was long, so he hit 2 for Spanish.
For Edwards, it was a like a scene out of "Parks and Recreation," a mocumentary-style comedy show that satirizes local government.
Callers to Washington state hotline press 2 for Spanish, get accented AI English instead
One woman posted a video of her call with the error to TikTok, racking up about 2 million views.
tucson.com
