Well see, that's the problem with the PO. If I have a problem with Fed Ex or UPS, there is a 1-800 number to call and they get right on it. If you know anybody that works UPS, you'd find that their supervisors don't give them much room for error. It's a more serious thing with them and their employees know it.
My tenants called the PO office after the carrier once again gave them the wrong mail. In anger, my tenant asked "Don't you know how to read???" She just shrugged her shoulders as if it didn't matter to her, so he called the branch.
The next day, the same exact thing happened.
The point is, this doesn't happen in the private sector. I'm a truck driver, and if I took freight to the wrong company, that would be my second last time I would be able to make a mistake like that, and the only reason my boss would give me another chance is because I'm such a good driver and he doesn't want to lose me.
It's one thing to make a mistake; we all make mistakes. But it's quite another to do it repeatedly day after day and nobody does anything about it. We are almost helpless. The carrier doesn't care, the manager of the branch doesn't care, and even the Post Master General doesn't care. This is the way we do our job, and if you don't like it, too bad!
Now if we were to privatize the US mail, that would come to an end because the PO would have to compete against other companies. If people complained, they would have to do something about it or chance losing customers.