Connery
Rookie
- Oct 19, 2012
- 11,390
- 2,652
- 0
- Banned
- #1
Customer care, serving others, effectuating the best experience possible has been something I have had a lifelong interest in. It is a passion of mine.
Beginning with my first business a small bookkeeping and taxation business in The Bronx when I was 14 years old getting clients that were mom and pop stores and the people who went to bars( they did not want to do their taxes and I was cheap and dressed in a suit). Through today I have always had a keen interest in what makes a business grow, how I can best serve those who patronize the business and how to give them a value added experience.
The product or service the patron desires is one thing, they can get that product or service anywhere.
The question then becomes how can I can I make the business/organization their first choice, have repeat "customers" and grow through word of mouth.
Last year prior to buying my motorcycle I has a discussion with Scott Wine CEO of Polaris Industries and Steve Menneto, who oversees Victory and Indian operations as VP-Motorcycles and I told them I am not just buying a motorcycle I am forming a partnership with their organization. I wanted to know what that partnership would look like from my end as a consumer. This is a new product line for them.
As it turns out I was asked if I wanted to start the inaugural motorcycle club in my area. I will do this.
My style has elements of Nordstrom and LLBean customer care. I have been assisting the VA on pro bono basis for years on their advisory board regarding the treatment and care patients receive in addition to several other organizations.
To me how a person is treated by a company/organization they frequent is developed from a philosophical perspective and executed in how each individual is treated and how that experience is viewed.
How do you folks like to be treated? What do you expect when you give of your time, your patronage and your loyalty to a business/organization?
Beginning with my first business a small bookkeeping and taxation business in The Bronx when I was 14 years old getting clients that were mom and pop stores and the people who went to bars( they did not want to do their taxes and I was cheap and dressed in a suit). Through today I have always had a keen interest in what makes a business grow, how I can best serve those who patronize the business and how to give them a value added experience.
The product or service the patron desires is one thing, they can get that product or service anywhere.
The question then becomes how can I can I make the business/organization their first choice, have repeat "customers" and grow through word of mouth.
Last year prior to buying my motorcycle I has a discussion with Scott Wine CEO of Polaris Industries and Steve Menneto, who oversees Victory and Indian operations as VP-Motorcycles and I told them I am not just buying a motorcycle I am forming a partnership with their organization. I wanted to know what that partnership would look like from my end as a consumer. This is a new product line for them.
As it turns out I was asked if I wanted to start the inaugural motorcycle club in my area. I will do this.
My style has elements of Nordstrom and LLBean customer care. I have been assisting the VA on pro bono basis for years on their advisory board regarding the treatment and care patients receive in addition to several other organizations.
To me how a person is treated by a company/organization they frequent is developed from a philosophical perspective and executed in how each individual is treated and how that experience is viewed.
How do you folks like to be treated? What do you expect when you give of your time, your patronage and your loyalty to a business/organization?