PeteEU
VIP Member
Okay this is from my daily work.
Customer.. 80 year old lady, with poor sight. Her computer knowledge is highly limited. Think of your own grandmother...
Computer: Acer AMD X2 laptop with Windows 7 Home Premium in Danish. Perfect working condition, with anti-virus running. Virus free as far as I could tell after running the usual package.
Most used programs: Internet Explorer, Picasa, Skype, Google Earth.
Issue: Her picture collection (family photos) are gone, but the folder structure they were in, is fully intact. We are talking about 30+ folders with sub-folders and hundreds if not thousands of pictures.
The "crime" happened on December 3rd, 2011 at 12:57 Central European Time. How do I know this? Because every folder's last date of change is that date and time.
So can anyone come with some ideas on how this is possible for a novice user with no 3rd party programs and not knowing that you are doing anything?
Customer.. 80 year old lady, with poor sight. Her computer knowledge is highly limited. Think of your own grandmother...
Computer: Acer AMD X2 laptop with Windows 7 Home Premium in Danish. Perfect working condition, with anti-virus running. Virus free as far as I could tell after running the usual package.
Most used programs: Internet Explorer, Picasa, Skype, Google Earth.
Issue: Her picture collection (family photos) are gone, but the folder structure they were in, is fully intact. We are talking about 30+ folders with sub-folders and hundreds if not thousands of pictures.
The "crime" happened on December 3rd, 2011 at 12:57 Central European Time. How do I know this? Because every folder's last date of change is that date and time.
So can anyone come with some ideas on how this is possible for a novice user with no 3rd party programs and not knowing that you are doing anything?