Okay this is from my daily work. Customer.. 80 year old lady, with poor sight. Her computer knowledge is highly limited. Think of your own grandmother... Computer: Acer AMD X2 laptop with Windows 7 Home Premium in Danish. Perfect working condition, with anti-virus running. Virus free as far as I could tell after running the usual package. Most used programs: Internet Explorer, Picasa, Skype, Google Earth. Issue: Her picture collection (family photos) are gone, but the folder structure they were in, is fully intact. We are talking about 30+ folders with sub-folders and hundreds if not thousands of pictures. The "crime" happened on December 3rd, 2011 at 12:57 Central European Time. How do I know this? Because every folder's last date of change is that date and time. So can anyone come with some ideas on how this is possible for a novice user with no 3rd party programs and not knowing that you are doing anything?