The Instant Pot electric pressure cooker is probably a wonderful kitchen appliance -- if it works. I just got one and it worked very nicely -- twice.
I got it from Amazon. When I tried to contact Amazon about it the robot website maze presents me with one choice -- return it. This thing weighs about 35 pounds and it comes in a BIG box. The cost to ship it back to Amazon would be half as much as the purchase price ($100).
I want Amazon to do an even exchange via UPS pick-up & delivery. But there is no way to ask Amazon to do that because their website offers one option -- return it.
Bottom line: Instant Pot is a risky buy. And Amazon sucks!
Did you do some research on electric pressure cookers before you ordered it?
It might be that all of them are bad- or it might be you got the only bad one- there really isn't anyway for you to know without doing research.
Meanwhile- here is the link to the company's return policy
Warranty Information
As mentioned above, I bought this item from
Amazon, not directly from the manufacturer,
Instant Pot.
When I attempted to contact
Amazon their website presents
only the option to return the item -- which weighs about 30 pounds. So, let's suppose I ordered this thing from
Amazon rather than picking it up from the local
Best Buy because I am physically compromised and doing that would be a hardship -- as would lugging a big heavy box to the Post Office, standing on line with it, and paying about half the purchase price to return a defective product. Would you say there is something wrong with that? I would expect that from some fly-by-night outfit that couldn't care less about customer relations but I would not expect it from
Amazon, which is why I bought it from
Amazon.
About eight years ago I bought a generator from
Amazon. I was not at home when it was delivered and
dumped on my doorstep. The shipping carton and one of its wood braces was demolished from rough handling. If I were at home when it arrived I would not have accepted it. There was visible damage to the generator inside the torn carton. I don't recall exactly how but when I contacted
Amazon and explained the problem the Customer Service rep said he would arrange a pick-up order.
About a half-hour later I received a call from a woman at
Amazon who said there would be no need to pick up the damaged generator, so I should just dispose of it and I had the option of a replacement or a full refund.
Wow! I was impressed. I didn't want to risk having another damaged generator delivered so I opted for the refund -- and got it. That was
Amazon eight years ago. Today's option is "return it" with no "contact us" access to raise hell.
It seems
Amazon is trimming it's rough edges and customer satisfaction is no longer a priority.
