I had heard about Ziosk in the trade papers. Ziosk is a menu, entertainment, drink reordering, and way to pay your bill. I used one at Chilis for lunch today.
Frankly, it looks like a gimmick to me that eliminates employee jobs. They have also retrained their staff to say "I did that for you." Right, I told the waiter to chop up my fajita meat because I am a skeptical from a time that I choked on a piece of fajita steak.
But, "I did that for you." sounded like a way to bump the tip. I have always thought tipping was a racket, a way to get me to pay a restaurant's staff. Do I tip the checker at the the grocery store, or the mailman? Do your job, and get your hand out of my wallet!
When you use the Ziosk to pay your bill with a credit card, it is automatically set up to add a 20% tip. If you want to tip less, you have to scroll back on the screen in front of your guests.
I tried the trivia game on the Ziosk to see what it was all about, and they charged me 99 cents on my bill for the privilege! Five stupid questions like "Who stars on the
David Letterman Show?"
To top it off Chili's has changed their menu, which includes changing the marinade on the fajitas, and removing beef fajitas from the "Two eat for $20."
Well, Mr. Chili, you have lost my business. The only reason I eat at Chili's is because I have a business lunch every third Wednesday, and a Chili's restaurant is close to his office. He happens to think your fajita marinade was great. And, I have not even mentioned how Chili's portions keep shrinking. Well, now it is gone, and I can take him to a real Mexican Restaurant built on old family recipes for about the same money.
So, screw you and your marketing geniuses for fixing something that was not broken to squeeze a few more pennies out of me. Mr. Chili, you are out of touch with reality, and you will pay for it. And, by the way your food is mediocre.
Please pray that her sugars hold steady.
