I suggest you read Deltas contract of carriage, rule 35. Delta HAS set policy of which the pilot saw fit to follow.
Contract of Carriage
OK... which part applies?
RULE 25 REFUSAL TO TRANSPORT
Delta may refuse to transport any passenger, and may remove any passenger from its aircraft at any time,
for any of the following reasons:
A. Government Request Or Regulations
Whenever such action is necessary to comply with any government regulations, directives, or
instructions; or to comply with any governmental request for emergency transportation in connection
with the national defense, or whenever such action is necessary or advisable by reason of weather
or other conditions beyond its control (including but without limitation, acts of God, force majeure,
strikes, civil commotions, embargoes, wars, hostilities or disturbances) actual, threatened or
reported.
B. Search Of Passenger Or Property
When a passenger refuses to permit search of his person or property for explosives, weapons,
dangerous materials, or other prohibited items.
C. Proof Of Identity
When a passenger refuses on request to produce positive identification; provided however that Delta
shall have no obligation to require positive identification of persons purchasing tickets and/or
presenting tickets for the purpose of boarding aircraft.
D. Travel Across International Boundaries
When a passenger is traveling across any international boundary if:
1) the travel documents of such passenger are not in order; or
2) such transportation would be unlawful
E. Failure to Comply with Delta's Rules or Contract of Carriage
When a passenger fails or refuses to comply with any of Delta's rules or regulations or any term of
the contract of carriage.
Delta Air Lines International General Rules Page 18
RULE 25 REFUSAL TO TRANSPORT (continued)
F. Passenger's Conduct or Condition
Delta will not refuse to provide transportation to an individual with a disability, as defined in 14 C.F.R.
§ 382.5 and 382.31, based upon his or her disability, except as provided in Rule 25(G), below. Delta
will not refuse to provide transportation based upon race, color, national origin, religion, sex, or
ancestry. Subject to those qualifications, Delta may refuse to transport any passenger, or may
remove any passenger from its aircraft, when refusal to transport or removal of the passenger is
reasonably necessary in DeltaÂ’s sole discretion for the passengerÂ’s comfort or safety, for the comfort
or safety of other passengers or Delta employees, or for the prevention of damage to the property of
Delta or its passengers or employees. By way of example, and without limitation, Delta may refuse
to transport or may remove passengers from its aircraft in any of the following situations:
1) When the passenger's conduct is disorderly, abusive or violent
2) When the passenger is barefoot
3) When the passenger appears to be intoxicated or under the influence of drugs
4) When the passenger attempts to interfere with any members of the flight crew in the pursuit of
his or her duties, or fails to obey the instruction of any member of the flight crew.
5) When the passenger has a contagious disease that may be transmissible to other passengers
during the normal course of the flight
6) When the passenger has a malodorous condition
7) When the passenger is unable to sit in a seat with the seatbelt fastened
8) When the passenger requires an onboard stretcher kit
9) When the passenger's behavior may be hazardous to himself/herself, the crew or other
passengers
10) When the passenger is seriously ill, and fails to provide a physician's written permission to fly.
11) When the passenger is traveling in an incubator.
12) When the passengerÂ’s conduct creates an unreasonable risk of offense or annoyance to other
passengers.
13) When the passengerÂ’s conduct creates risk of harm or damage to the carrierÂ’s aircraft and/or
property.
Delta Air Lines International General Rules Page 19
RULE 25 REFUSAL TO TRANSPORT (continued)
G. Carriage of Passengers With Disabilities
Delta will not refuse to provide transportation to an individual with a disability, as defined in 14 C.F.R.
§ 382.5, based upon his or her disability, except in the following circumstances.
1. Safety
Delta may refuse to provide transportation to any passenger on the basis of safety, and may refuse
to provide transportation to any passenger whose carriage would violate the Federal Aviation
Regulations.
2. Advance Notice for Passengers Requiring Special Assistance
Delta requires 48 hours advance notice and one hour advance check-in by any persons who wish to
receive certain special assistance for persons with disabilities, where available, including for
example, medical oxygen for use on board the aircraft, packaging of a wheelchair battery for
shipment as checked luggage, and accommodation for a group of ten or more people with
disabilities. For travel on Delta flights operated by SkyWest Airlines, 48 hour advance notice is
required for shipment of any battery-operated wheelchair. Some special services may not be
available on all flights. Specific information concerning special services available on particular flights
is available from a Delta reservations agent. Delta will make reasonable efforts to accommodate
passengers requiring such assistance who fail to make reservations for such services at least 48
hours in advance or fail to meet these advance check-in requirements, but may deny boarding to
such passengers at its sole discretion.
3. Accompanying Attendant Required for Certain Passengers
Delta may require that an attendant accompany a passenger with a disability as a condition of
providing transportation if Delta determines that such an attendant is essential for safety in the
following circumstances:
a. When the passenger because of a mental disability is unable to comprehend or respond to
safety related instructions.
b. When the passenger has both a severe hearing and vision impairment and is unable to
establish a means of communication with Delta personnel sufficient to receive the safety
briefing,
c. When the passenger has a mobility impairment so severe as to be unable to assist in his/her
own evacuation.
4. EXCEPTION: Travel to/from Canada Only
For passengers traveling to or from Canada only, Delta will accept a passenger's determination of
his/her self-reliance with respect to air transportation as provided by Delta. Delta will afford no
special on-board attention beyond that afforded to the general public in such circumstances, except
such assistance in boarding and/or deplaning as may be required.
H. Recourse Of Passenger
All passengers are prohibited from engaging in any conduct that would authorize Delta to refuse
transport under this Rule. The sole recourse of any person refused carriage or removed en route for
any reason specified in this Rule shall be recovery of the refund value of the unused portion of his or
her ticket as provided in Rule 90(D).