1srelluc
Diamond Member
QR-only menus spread fast when restaurants wanted contactless service and fewer shared touchpoints. What began as a practical pandemic fix slowly hardened into a default rule at many tables.
That rule now annoys far more people than the early hype suggested. Recent Ipsos polling found that 58% wanted to go back to paper menus, while only 39% hoped QR-menu use would continue.
Older diners do react more negatively than younger ones, but they are not alone in the backlash. Restaurant Dive reported that 47% of consumers were uncomfortable using QR codes in restaurants, including 65% of people age 60 and older.
That means the real story is not boomers versus everyone else. It is a broader fight over whether a restaurant should make dinner easier or quietly turn the customer into part of the workflow.
People objected to screens at the table, clunky reading experiences, and the feeling that dinner was becoming work.
I've ran into that once and told the counter guy if you can't take my order like a human being I'll go someplace else that will.
