LiveTech Service

[bewitched03]

I found an article in PC Mag about this LiveTech service by Cyberdefender.

Google PC MAG LiveTech to see the full article which reviewed how it worked and it's features.

Now, I have had Cyberdefender antivirus, and it works good, and except for a pop-up telling me something was blocked, it just runs in the background and haven't had much virus issues since using it.

They have a 24 x7 help line which I used once and they helped with my questions.

This LiveTech service is different, because that they offer - for $239 – to 'give your computer an initial diagnostic and fix any problems found. Then any time you need tech help, day or night, you can call on them. They'll get your printer installed, clean up pesky malware problems, optimize your PC's performance, and more...'

For me, and maybe many of us on this forum, we can do this stuff ourselves.

What I would be willing to pay for is someone to deal with my Uncle Max, who is calling me every time he has a computer problem which is about once a month.

For $200, LiveTech might be a good solution and gift from him.

The article mention that the service is remote control, is that like 'Remote Access'?

Do you think it is secure?

Now, the article didn't test the service, so does anyone here have any experience with it?

 

[Ringel05]

Nope and with all the free online help (DIY) sites why would anyone want to?

Now we could really bake his noodle and switch him over to one of the original Linux distros.

 

[huffnpuff18]

I could understand why someone would rather use a service like Livetech vs. spending hours searching on line for a solution.

Some people would like a computer problem to be as simiple as picking up the phone and calling someone.

I can understand this, and can see how Livetech could be useful.

 

[Ringel05]

I've used tech services, probably 10 times in my entire life, including help services for the specific brand I was using. In only 2 instances were they of any help and in half the others the gave me wrong answers. I learned quickly that I could spend about as much time searching the internet for help as it would to connect to a tech service, pay them then get them to start guessing wrong. Just a few weeks ago an HP tech told me my wife's hard drives were not RAID configured, I discovered on my own they are and that they all came that way from the factory, I guess if he checked the stat sheet he would have known that. What's cool is now I know what a RAID configuration is, how to create one and how to undo it and I discovered that on my own.
Yes I understand some (probably most) have no clue concerning computers and software, I was there once myself, and needing someone to walk them through fixing a problem or configuring some software application can be a great help at times.