Just because a large business has procedures, doesn’t mean that they are just or legal. When I first started working for a major TELCO, I was being trained by another tech. He was a friendly person and laughed and joked with everyone. One day a customer called in a sexual harassment complaint about him. I was a witness to the entire encounter. When he was called in to be disciplined, the union insisted I tell what I observed. I related everything and it was clear to both the union steward, our boss and I that there was no harassment. Upper management and the EEO manager said “ we don’t care about specifics, harassment is whatever the harassed person believes it to be.” They gave him a thirty day suspension. That was the most severe penalty short of dismissal. The union eventually got it overturned, but it took over a year.