Sounds like you are in some form of customer service business.
The key is to find some one who loves that, dealing with people, even rude or miserable people
Customer service is really selling.
You are selling human contentment, even happiness.
The customer wants to feel like they are the only person on the planet, more important than any other.
Or with return customers, like they are coming to a second home to see old friends and escape the problems of life for awhile..
Personally I love it, treat it like a challenge. Even when a customer is really rude or impossible I never take it personal, it is like an acting role, my goal is to get them leaving smiling, or at least happy with the service.
I once worked a job at the airport where I had to enforce parking rules and charges, the hardest part was when you had to tell people they violated the two minute standing rule in pick up drop off zones, other guards there got abused, one even punched. I saw it as a psychological challenge. Always start with a smile, a friendly attitude. Greet them. Even chat first about the weather or what ever. Try to spark the human bond. I would ask them why they needed more time in a very sympathetic tone? Give them tips on where else to park. (Even some tips the airport did not want us to tell them). Ask them where their passenger was coming from, show an interest on why they were there in the first place or compliment their car or what ever it took.
I even had people waving to me and thanking me for moving them off.
There are a lot of unemployed people, find some one you are willing to train, pay them a fair wage for the market you are in and show them respect and gratitude if they do well for you (that can mean as much or more than the money) and then get rid of this lay about.
