Is this because you are on the channel that (they) determine that they want you watching, or because what is on the other channel is what they choose for you not to watch?
Same thing anyway
when my remote stops i change the batteries.....
I had mine stop yesterday, so then I grabbed my universal remote and the TV said not authorized, so the other remote was still working, but the cable box was not allowing the remote to work
Like I said I never lose.....................
The cable box was in essence controlling the remote, not me using he remote to control the cable box
Ask Comcast