1srelluc
Diamond Member
Cracker barrel loses $100 Million after rebranding new logo.
When will companies realize drastic changes cause lost customers. I understand there may be a need to update, but drastic changes turn away customers/investors.
Companies need to make slow incremental changes to not turn away their core customers trying to chase new ones.
They should try not sucking. THAT may help, but I doubt it.
Most folks that invest in such places do so because they (for good or bad) like to frequent those places. Change them up and they will sell and move on to something else they like such as Walmart or the like.
They went from a semi-unique experience with authentic old stuff all over (each location was a bit different in that regard), to a cliché TJ Maxx interior design.
The one I used to go to I had donated an old Iceman sign that folks would hang in their window so the Iceman knew how much ice to deliver....It was still there years later.
Cracker Barrel Loss
When will companies realize drastic changes cause lost customers. I understand there may be a need to update, but drastic changes turn away customers/investors.
Companies need to make slow incremental changes to not turn away their core customers trying to chase new ones.
They should try not sucking. THAT may help, but I doubt it.
Most folks that invest in such places do so because they (for good or bad) like to frequent those places. Change them up and they will sell and move on to something else they like such as Walmart or the like.
They went from a semi-unique experience with authentic old stuff all over (each location was a bit different in that regard), to a cliché TJ Maxx interior design.
The one I used to go to I had donated an old Iceman sign that folks would hang in their window so the Iceman knew how much ice to deliver....It was still there years later.
Cracker Barrel Loss