- Aug 6, 2012
- 27,968
- 24,775
- 2,405
Europe and America give refunds, Canada, always concerned about justice and the little guy, gives vouchers.
So when people can't eat because their money is tied up, they can at least take solace that they can head to Mexico this summer (probably at a higher price too).
https://www.cbc.ca/news/business/ai...-credit-cancelled-flights-cta-eu-us-1.5524899
While the Canadian Transportation Agency states airlines only have to offer passengers travel vouchers for cancelled flights due to the COVID-19 pandemic, both the European Union and the U.S. have declared that — under their rules — passengers are entitled to refunds.
"Canadians should have the same rights to get their refund," said passenger Olinda Vieira of Toronto. Although Sunwing initially promised her family a refund after cancelling their March 17 trip to Cuba, the airline issued a credit for future travel instead, she said.
"In my view, they're keeping [my money] hostage."
Vieira is one of dozens passengers who complained to CBC News after receiving a credit or voucher instead of a refund for flights cancelled by Canadian airlines during the pandemic.
Due to a huge decline in air travel, airlines worldwide have been forced to cancel many flights or, in some cases, suspend operations entirely.
On March 18, the European Commission clarified that airlines must offer refunds for cancelled flights, as laid out in its EU passenger rights regulations.
On April 3, the U.S. Department of Transportation (DOT) also ordered airlines to offer refunds during the pandemic.
"The obligation of airlines to provide refunds … does not cease when the flight disruptions are outside of the carrier's control," said DOT in a statement.
So when people can't eat because their money is tied up, they can at least take solace that they can head to Mexico this summer (probably at a higher price too).
https://www.cbc.ca/news/business/ai...-credit-cancelled-flights-cta-eu-us-1.5524899
While the Canadian Transportation Agency states airlines only have to offer passengers travel vouchers for cancelled flights due to the COVID-19 pandemic, both the European Union and the U.S. have declared that — under their rules — passengers are entitled to refunds.
"Canadians should have the same rights to get their refund," said passenger Olinda Vieira of Toronto. Although Sunwing initially promised her family a refund after cancelling their March 17 trip to Cuba, the airline issued a credit for future travel instead, she said.
"In my view, they're keeping [my money] hostage."
Vieira is one of dozens passengers who complained to CBC News after receiving a credit or voucher instead of a refund for flights cancelled by Canadian airlines during the pandemic.
Due to a huge decline in air travel, airlines worldwide have been forced to cancel many flights or, in some cases, suspend operations entirely.
On March 18, the European Commission clarified that airlines must offer refunds for cancelled flights, as laid out in its EU passenger rights regulations.
On April 3, the U.S. Department of Transportation (DOT) also ordered airlines to offer refunds during the pandemic.
"The obligation of airlines to provide refunds … does not cease when the flight disruptions are outside of the carrier's control," said DOT in a statement.
Last edited:
