1. Name and one other identifier at triage
2. Patients who are not triaged to the back my have routine registration that does not discourage the patient from completing care (Comment: If you have a conditions of admission form with guarantors, personal liability statement, and assignment of benefits, you are at risk for financial discussions and resulting patient departures. CMS has indicated that any system that induces departures will be at risk for citation for violating EMTALA.)
3. You MAY ask for insurance information and copy the card
4. You are strongly DISCOURAGED from any financial discussions at this point
5. If the patient asks about financial issues, you are to say that finances can be dealt with following care
6. If the patient continues to insist, the best practices indicate that a financial person experienced in EMTALA should hold that conversation (Comment: I strongly recommend that physicians and nurses NOT DISCUSS any financial issues with the patient at any time)
7. You may contact a physician for medical purposes at any time, but not for gatekeeper permission to treat (Comment: private physicians should be contacted only where there is a documented medical need, and no request by the PCP to send the patient to the office should be granted.)
8. You may contact the insurance company after care is initiated (although most now do not require that), but if permission to treat or admit is DENIED, you still must provide the care. (So why call?)
9. It is not required, but is considered a prudent approach, to separate the financial face sheet from the treatment record, so the treating physician is not aware of denials or types of insurance.
10. Once the patient has had an MSE and is stabilized and/or admitted or the patient is determined not to have any emergency medical condition under the law, completion of registration and financial discussions may occur without EMTALA restrictions.