HR Pufnstuf
Member
As one who works in retail I can tell you that the real problem isn't with the staff at the customer service level but with the echelons of morons above them. Upper management talks about providing a great shopping experience and then tie the hands of those who are expected to provide that service with too many projects, cumbersome policies and outdated equipment. Given the daily barrage of stupidity it is no wonder that those who have to actually help customers soon becomes apathetic.