Billy_Kinetta
Paladin of the Lost Hour
- Mar 4, 2013
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Though not in the way the Democrats would like. AI may well send all those illegals back to their home countries.
But critics claim tools like Carpenter's assistant will ultimately harm more workers than it helps. Erikka Knuti -- communications director for the United Food and Commercial Workers Union -- said too many businesses treat customer service as a line item cost instead of an investment. In addition to eliminating jobs, she said, removing people from transactions degrades the product businesses are selling.
"Retailers and businesses underestimate the importance of the customer service interaction -- that point when a customer hands over their money and they get a warm smile in return that tells them they're valued," she said.
Asked what message an artificially intelligent voice assistant sends to customers, Knuti said it's clear:
"These companies are saying, 'We don't care about you and we don't care if you're getting better service,'" she said. "They'll say it's more efficient, but I don't know any situation where somebody said, 'I'm really glad that there wasn't somebody there at customer service or checkout when I needed help."
Too funny. At a fast food joint? All I want is my food, fast.
At this fast food drive through, the person taking your order might not be a person at all
But critics claim tools like Carpenter's assistant will ultimately harm more workers than it helps. Erikka Knuti -- communications director for the United Food and Commercial Workers Union -- said too many businesses treat customer service as a line item cost instead of an investment. In addition to eliminating jobs, she said, removing people from transactions degrades the product businesses are selling.
"Retailers and businesses underestimate the importance of the customer service interaction -- that point when a customer hands over their money and they get a warm smile in return that tells them they're valued," she said.
Asked what message an artificially intelligent voice assistant sends to customers, Knuti said it's clear:
"These companies are saying, 'We don't care about you and we don't care if you're getting better service,'" she said. "They'll say it's more efficient, but I don't know any situation where somebody said, 'I'm really glad that there wasn't somebody there at customer service or checkout when I needed help."
Too funny. At a fast food joint? All I want is my food, fast.
At this fast food drive through, the person taking your order might not be a person at all