British hotel ‘fines’ couple £100 for bad Trip Advisor review

[barryqwalsh]

A couple say they have been "fined" £100 by a Blackpool hotel for leaving critical comments on travel review website Trip Advisor.

Tony and Jan Jenkinson posted the negative comment after being unimpressed with the one night they spent at the Broadway Hotel.

The couple, from Whitehaven, later found £100 charged to their credit card. The hotel said its policy was to charge for "bad" reviews.

BBC News - Trip Advisor couple fined 100 by hotel for bad review

 

[barryqwalsh]

Reviews
#858 of 894 in Blackpool

255 reviews

• Excellent
  
  17
• Very Good
  
  35
• Average
  
  33
• Poor
  
  24
• Terrible
  
  146

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“FILTHY, DIRTY ROTTEN STINKING HOVEL RUN BY MUPPETS!”
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30 Aug 2014
We chose this hotel because it had 'ample parking' , car park was full so had to park across the road at another hotel.


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FILTHY DIRTY ROTTEN STINKING HOVEL RUN BY MUPPETS - Review of Broadway Hotel Blackpool - TripAdvisor

 

[Treeshepherd]

I've been learning more about social media at work. The world of online reviews is so dirty. Yelp extorts money from companies by threatening to erase all positive reviews. That's like a mafia tactic.

Anyone can buy 'likes' on Facebook. You can hire what is called a 'click farm' to boost your status online. For example, Michelle Obama has about 2 million fake twitter followers that were purchased on the open market. That's par for the course now.

 

[Zebra]

A couple say they have been "fined" £100 by a Blackpool hotel for leaving critical comments on travel review website Trip Advisor.

Tony and Jan Jenkinson posted the negative comment after being unimpressed with the one night they spent at the Broadway Hotel.

The couple, from Whitehaven, later found £100 charged to their credit card. The hotel said its policy was to charge for "bad" reviews.

BBC News - Trip Advisor couple fined 100 by hotel for bad review

is that possible?

 

[Captain Caveman]

is that possible?

Probably not because a card Merchant cannot legally charge a card without the customers approval. For example, if you bought an item for £99.99 and £9.99 was rang through the machine, authorised, and you left the shop, the shop cannot legally put through a £90 charge. If they do, complain to Trading Standards and your bank and they'll get prosecuted. And to charge for a bad review, that's doubly bad.