Xfinity - The Good, the Bad, and Ugly
I've been a Comcast/Xfinity cable TV customer for over 25 years. While cable TV tends to get a bad rap these days, thereās another side to the story that often gets overlooked. In recent years, Iāve also tried DirecTV (streaming), Roku, and YouTube TV (currently on a trial). While my experience with streaming services is somewhat limited, Iāll share what Iāve observedāand feel free to chime in if I get anything wrong.
The Good
1. Stability and Maturity
Comcastās cable technology is mature and stable, unlike many streaming services still evolving. With streaming, menus and channel offerings can change frequently. In contrast, cable rarely changes, aside from the occasional dropped channelāusually because it's no longer available.
2. A Real Remote
Xfinity provides a full-featured remote. Unlike most streaming services that rely on basic TV remotes (with the exception of Roku and DirecTV), Xfinity remotes offer features like:
- Dedicated buttons for record, 15-second skip/replay, last channel/function, exit, and a full guide button.
- A numeric keypad for direct channel access.
- Power, volume, channel up/down, and navigation controls similar to most TV remotes.
While streaming platforms can replicate many of these functions through menus or apps, itās often slower and less convenient.
3. Superior Program Guide
Xfinityās on-screen guide covers two full weeks, compared to about one week with DirecTV and just a few days with YouTube TV. This is a big plus if you like to schedule recordings well in advance. The guide also includes filters to view only movies, sports, etc.
4. Robust DVR Functionality
Xfinityās DVR options outshine most streaming services. You can:
- Record individual episodes, new episodes only, or all episodes.
- Control when recordings are deleted: keep until space is needed, limit by episode count, or retain indefinitely.
- Avoid auto-deletions common in streaming DVRs after 1ā12 months.
- Use multiple DVR boxes, giving each user their own recording library yet with the ability to share libraries.
5. Security and Access Control
Xfinity offers strong parental controls, PIN protection for purchases, and per-box access control.
6. Remote Access
Through the Xfinity app, you can watch live TV or recorded shows, and manage your DVR from your phone, tablet, or laptop. You can also diagnose issues and check for outages directly from the app.
7. Integrated Streaming Apps
Xfinity supports over 100 apps, including Netflix, Prime Video, Disney+, Apple TV, and free services like Tubi. You can control them with the Xfinity remote and include app results in universal searches.
8. Powerful Search
The search function scans the full guide (up to two weeks), your DVR library, Xfinityās on-demand content, and external apps like Netflix, Prime, Hulu, and YouTube plus rental/ purchase sources such as Warner and Paramount.
9. High-Speed Internet
Xfinity offers internet speeds ranging from 100 Mbps to over 1 Gbps. Their gateway supports supports Wi-Fi, Ethernet, and landline phones.
10. Portability and Nationwide Coverage
Xfinity is the largest cable provider in the U.S. If you move within their coverage area, you can simply take your equipment, notify them, and reconnect. When I temporarily moved to Tampa, I had everything up and running the same evening we arrivedālong before our furniture showed up.
11. Support and Installation
Xfinity provides all the equipment you need and will install it if necessary (though self-installation is easy). They also offer 24/7 technical support by phone, chat, or in-store.
The Bad
1. High Costs
All those vans, technicians, physical stores, and around-the-clock support come at a price. Xfinity is one of the most expensive ways to get TV and internet.
2. Bundled Packages
You canāt pick and choose. Most plans include dozens (or hundreds) of channels youāll never watch. And TV streaming services are starting to do the same.
3. Inconsistent Pricing
Your neighbor might pay $200 while youāre paying $250 for the same package. Getting a better deal often means calling, negotiating, threatening to cancel, and enduring long conversations. Discounts typically expire after a year, but Xfinity rarely warns you in advance.
4. Taxes and Fees
As a regulated utility in many areas, cable TV comes with added taxes and fees. My bill includes about 13% in taxes and fees alone.
5. Internet Speeds and Transparency
The advertised speeds (e.g., 1 Gbps) are theoreticalāachievable only at the gateway under ideal conditions. Real-world speeds are lower due to network traffic and device limitations. Upload speeds are also slow, which matters if you back up data to the cloud. Xfinity doesnāt clearly disclose data caps, throttling, or upload rates.
6. Cable-Specific Issues
- Voice control: Poor recognition. It often takes multiple attempts, and customer support usually just recommends changing the batteries.
- Video quality: Limited to 1080p. Many modern TVs support 4K, so itās better to stream 4K content through built-in TV apps.
- Unexplained price hikes: Bills rise without clear explanation. You have to manually compare current and past bills to figure out what changed.
- Aging hardware: Despite being told I have the latest cable box, mine is over 10 years old and has been around a lot longer.
The Ugly
Xfinity cable TV is a dying product. The majority of its users are over 65, while younger adults rely on streaming and online platforms for news, sports, and entertainment. Xfinityās future lies in other services: mobile (via Verizonās network), home and business internet, and home security.
Cable TV is now the companyās cash cowāprofitable, but not growing. Innovation has slowed to a crawl. Tech support is increasingly outsourced, and response times for serious issues can stretch from days to weeks. AI handles simple problems, but complex ones often remain unresolved for too long.