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This report examines the costs of offshoring for U.S. consumers and the impact on cities and towns that lose valuable jobs. We discuss the security risks of offshoring jobs, including consumers financial and medical data becoming vulnerable to theft and.
Introduction
Call centers are a valuable source of jobs in theUnited States, employing as many as four mil-lion Americansnearly 4 percent of the U.S. workforce.
Call center workers take orders for goodsand services, provide product support, answer con-sumers questions, solicit charitable and political dona-tions, and conduct telemarketing, debt collection, andmarket research.
n 2012, T-Mobile closed seven U.S. call centersputting 3,300 employees out of workafter accept-ing $61 million in state and local subsidies.
PMorgan Chase closed an Albion, New York, callcenter in September 2013, laying off 400 workers. JPMorgan Chase operates call centers in the Philip-pines and India.
In July 2013, Hewlett-Packard shifted 500 call center jobs out of Conway, Arkansas, after accepting some$43 million in state and local incentives.
Wells Fargo followed a similar route the same year,laying off hundreds and moving operations to thePhilippines, while workers in Florida, California,and Pennsylvania were left jobless. The banking giant, which received more than $25 billion in fed-eral funding through the Troubled Asset Relief Pro-gram during the darkest days of the recession
PMorgan Chase closed an Albion, New York, callcenter in September 2013, laying off 400 workers. JPMorgan Chase operates call centers in the Philip-pines and India
Read more OFFSHORING SECURITY: How Overseas Call Centers Threaten U.S. Jobs, Consumer Privacy, and Data Security
can download report from here Report: Offshoring Security | Communications Workers of America
This report examines the costs of offshoring for U.S. consumers and the impact on cities and towns that lose valuable jobs. We discuss the security risks of offshoring jobs, including consumers financial and medical data becoming vulnerable to theft and.
Introduction
Call centers are a valuable source of jobs in theUnited States, employing as many as four mil-lion Americansnearly 4 percent of the U.S. workforce.
Call center workers take orders for goodsand services, provide product support, answer con-sumers questions, solicit charitable and political dona-tions, and conduct telemarketing, debt collection, andmarket research.
n 2012, T-Mobile closed seven U.S. call centersputting 3,300 employees out of workafter accept-ing $61 million in state and local subsidies.
PMorgan Chase closed an Albion, New York, callcenter in September 2013, laying off 400 workers. JPMorgan Chase operates call centers in the Philip-pines and India.
In July 2013, Hewlett-Packard shifted 500 call center jobs out of Conway, Arkansas, after accepting some$43 million in state and local incentives.
Wells Fargo followed a similar route the same year,laying off hundreds and moving operations to thePhilippines, while workers in Florida, California,and Pennsylvania were left jobless. The banking giant, which received more than $25 billion in fed-eral funding through the Troubled Asset Relief Pro-gram during the darkest days of the recession
PMorgan Chase closed an Albion, New York, callcenter in September 2013, laying off 400 workers. JPMorgan Chase operates call centers in the Philip-pines and India
Read more OFFSHORING SECURITY: How Overseas Call Centers Threaten U.S. Jobs, Consumer Privacy, and Data Security
can download report from here Report: Offshoring Security | Communications Workers of America