shockedcanadian
Diamond Member
- Aug 6, 2012
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This is where Trump can not only expand influence and drive competition in Canada but also challenge the abuses of Canadians.
America needs to press for Schedule 1 access as the big Canadian banks have so that Canadian citizens have options.
The State Department in the U.S knows full well who to trust and believe. You respect intellectuals and ignore the diabolical in Canada.
www.thestar.com
For consumers, big might not always be better when it comes to banking.
Customer satisfaction has fallen at Canada’s largest banks, according to a new study, while mid-sized lenders saw their satisfaction rate jump.
The survey by global analytics company J.D. Power asked some 14,000 retail banking customers of Canada’s Big Five banks — BMO, Scotiabank, CIBC, RBC and TD — and mid-sized lenders about their experiences with the financial institutions.
Overall, the Big Five’s customer satisfaction score fell seven points since last year on a 1,000-point scale to 604. At the same time, mid-sized lenders such as Tangerine, Simplii Financial and Desjardins saw a five-point rise to 649.
And while the Big Five still dominate Canadian banking in terms of market share, customer loyalty appears to be wavering.
The percentage of customers who switched their primary banking relationship in the past year rose to seven per cent, up from 6 per cent during the previous three years, according to the survey.
“Customers are open to looking elsewhere,” said Paul McAdam, senior director of banking and payments intelligence at J.D. Power.
America needs to press for Schedule 1 access as the big Canadian banks have so that Canadian citizens have options.
The State Department in the U.S knows full well who to trust and believe. You respect intellectuals and ignore the diabolical in Canada.
Customer satisfaction falling at Canada’s largest banks as more people look to alternatives
Customer satisfaction at the Big Five banks fell year-over-year, according to a new J.D. Power survey, while consumers with mid-sized lenders gave their institutions higher marks.
www.thestar.com
Customer satisfaction falling at Canada’s largest banks as more people look to alternatives
For consumers, big might not always be better when it comes to banking.
Customer satisfaction has fallen at Canada’s largest banks, according to a new study, while mid-sized lenders saw their satisfaction rate jump.
The survey by global analytics company J.D. Power asked some 14,000 retail banking customers of Canada’s Big Five banks — BMO, Scotiabank, CIBC, RBC and TD — and mid-sized lenders about their experiences with the financial institutions.
Overall, the Big Five’s customer satisfaction score fell seven points since last year on a 1,000-point scale to 604. At the same time, mid-sized lenders such as Tangerine, Simplii Financial and Desjardins saw a five-point rise to 649.
And while the Big Five still dominate Canadian banking in terms of market share, customer loyalty appears to be wavering.
The percentage of customers who switched their primary banking relationship in the past year rose to seven per cent, up from 6 per cent during the previous three years, according to the survey.
“Customers are open to looking elsewhere,” said Paul McAdam, senior director of banking and payments intelligence at J.D. Power.
