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I did an experiment a while back I called 3 or 4 different companies and got the same results.
I used 2 phones, dialed the main number, I pressed one for English and waited on hold for an average of 4 minutes for each company till a live person came on, when I pressed 2 for Spanish at each of theses companies I got a live person Immediately, that is Discrimination!!
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I do get annoyed with always having to press one for English. It's become ubiquitous.
I did an experiment a while back I called 3 or 4 different companies and got the same results.
I used 2 phones, dialed the main number, I pressed one for English and waited on hold for an average of 4 minutes for each company till a live person came on, when I pressed 2 for Spanish at each of theses companies I got a live person Immediately, that is Discrimination!!
I did an experiment a while back I called 3 or 4 different companies and got the same results.
I used 2 phones, dialed the main number, I pressed one for English and waited on hold for an average of 4 minutes for each company till a live person came on, when I pressed 2 for Spanish at each of theses companies I got a live person Immediately, that is Discrimination!!
You don't think it had anything to do with the fact that the majority of callers are English?