I found an article in PC Mag about this LiveTech service by Cyberdefender. Google PC MAG LiveTech to see the full article which reviewed how it worked and it's features. Now, I have had Cyberdefender antivirus, and it works good, and except for a pop-up telling me something was blocked, it just runs in the background and haven't had much virus issues since using it. They have a 24 x7 help line which I used once and they helped with my questions. This LiveTech service is different, because that they offer - for $239 to 'give your computer an initial diagnostic and fix any problems found. Then any time you need tech help, day or night, you can call on them. They'll get your printer installed, clean up pesky malware problems, optimize your PC's performance, and more...' For me, and maybe many of us on this forum, we can do this stuff ourselves. What I would be willing to pay for is someone to deal with my Uncle Max, who is calling me every time he has a computer problem which is about once a month. For $200, LiveTech might be a good solution and gift from him. The article mention that the service is remote control, is that like 'Remote Access'? Do you think it is secure? Now, the article didn't test the service, so does anyone here have any experience with it?