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The employees who were involved in the incident will not be working in the store pending the findings of our investigation," a company spokesman said.
by Tim Stelloh / Jul.15.2018 / 7:32 PM ET
CVS apologized Sunday to a black customer who said a white manager called the police after deciding that a coupon she tried to use at a Chicago pharmacy was fraudulent.
"CVS is actively investigating what happened and we will take any corrective action that is warranted based on the outcome of our investigation," company spokesman Mike DeAngelis said in a statement. "The employees who were involved in the incident will not be working in the store pending the findings of our investigation."
DeAngelis added that CVS has "firm non-discrimination policies in place to help ensure that all customers are treated with respect and dignity. Profiling or any other type of discriminatory behavior is strictly prohibited."
The customer, Camilla Hudson, said in a Facebook post that she presented the coupon for a defective product to a pharmacy manager last week. The manager told her he'd never seen a similar coupon and believed it was a fraud.
by Tim Stelloh / Jul.15.2018 / 7:32 PM ET
CVS apologized Sunday to a black customer who said a white manager called the police after deciding that a coupon she tried to use at a Chicago pharmacy was fraudulent.
"CVS is actively investigating what happened and we will take any corrective action that is warranted based on the outcome of our investigation," company spokesman Mike DeAngelis said in a statement. "The employees who were involved in the incident will not be working in the store pending the findings of our investigation."
DeAngelis added that CVS has "firm non-discrimination policies in place to help ensure that all customers are treated with respect and dignity. Profiling or any other type of discriminatory behavior is strictly prohibited."
The customer, Camilla Hudson, said in a Facebook post that she presented the coupon for a defective product to a pharmacy manager last week. The manager told her he'd never seen a similar coupon and believed it was a fraud.