For all of us who have had the pleasure of dealing with "customer service" with companies like Dell, Apple, Verizon, or Qwest, let me tell you, you have my sympathies. Let me give you an example of a nice little chat with dell recently. After having to repeat my name at least 5 times, and my address , etc etc. we finally got to the point where the big words were asked " may I help you". My question was an easy one I thought as I was seeking a memory upgrade for my computer and needed to how many sticks to purchase to max it out for my current configuration. After 45 minutes on the phone, I was given the part number and ordered the part, well you guessed it, it was wrong. Eventually, I did get it right but it was not Dell who got it right, but it just made me thinkif this was my experience how bad is it really. The March issue of Consumer Reports, which came out last week, included a survey of 4,100 consumers, who gave Dell 62 points out of a possible 100 for its support on desktop PCs. Although it still managed to top competing brands Hewlett-Packard and Compaq, which scored 54 and 51, respectively, Dell's rating represented a decline from the magazine's last desktop support survey, published in June 2003, in which it received a 64. Growing pains hit Dell's customer service - CNET News I did find that from several years ago, makes me wonder what it is now.