Customer Service !! on your Computer

Discussion in 'Computers' started by Navy1960, Oct 19, 2011.

  1. Navy1960
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    Navy1960 Senior Member

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    For all of us who have had the pleasure of dealing with "customer service" with companies like Dell, Apple, Verizon, or Qwest, let me tell you, you have my sympathies. Let me give you an example of a nice little chat with dell recently. After having to repeat my name at least 5 times, and my address , etc etc. we finally got to the point where the big words were asked " may I help you". My question was an easy one I thought as I was seeking a memory upgrade for my computer and needed to how many sticks to purchase to max it out for my current configuration. After 45 minutes on the phone, I was given the part number and ordered the part, well you guessed it, it was wrong. Eventually, I did get it right but it was not Dell who got it right, but it just made me thinkif this was my experience how bad is it really.

    The March issue of Consumer Reports, which came out last week, included a survey of 4,100 consumers, who gave Dell 62 points out of a possible 100 for its support on desktop PCs. Although it still managed to top competing brands Hewlett-Packard and Compaq, which scored 54 and 51, respectively, Dell's rating represented a decline from the magazine's last desktop support survey, published in June 2003, in which it received a 64.
    Growing pains hit Dell's customer service - CNET News

    I did find that from several years ago, makes me wonder what it is now.
     
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  2. Ringel05
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    Ringel05 Diamond Member

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    That's one of the reasons I learned how to do this shit myself. Everything you need to build fix and, or upgrade your computer is on the interwez, desktops being the easiest to work on.
    I did try HP once (three separate calls for one issue), not once did they know what the answer was, I eventually discovered it on my own but it should have been simple for a "tech" person with a computer in front of them to tell me if my wifes' computer was RAID configured 0, 1, 2, 3...........
     
  3. Navy1960
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    Navy1960 Senior Member

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    I have been thinking about that, these day's you can't help but become an expert on these computers given the lack of help on them. I have seen a lot of parts for sale in the build your own catagory and would like to give it a try.
     
  4. Ringel05
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    Ringel05 Diamond Member

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    I could help, make it a little easier for you. The first two questions are what do you want it to do and how much do you want to spend? The first question will also determine if buying Windows or a downloading and installing a free Linux distribution is bettered suited to your needs.
     
  5. Navy1960
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    Navy1960 Senior Member

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    Well as I am a retired old geezer *lol*, I don't have enough money to dip the thing in gold but enough to suit my needs. Recently I downloaded Ubuntu on my Windows 7 machine and its currently running on a VMWare, VM. I have to tell you though am very very impressed with Ubuntu and love the word processor thats imbedded in it.
     
  6. Ringel05
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    Ringel05 Diamond Member

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    So you're not a "gamer". The best thing about building one is planning upgradability into the build so your first (and probably most expensive) selection will be your motherboard followed by the chipset, size and type. To keep your cost down go with an AMD chipset as opposed to an Intel.

    GIGABYTE GA-990FXA-UD3 motherboard $145
    (upgradable to a 6 core and supports up to 32GBs of DDR3 memory)
    AMD Phenom II X2 560 Black Edition Callisto 3.3GHz $95
    (The 6 core is around $190)
    CORSAIR XMS 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 2000 (PC3 16000) Desktop Memory. $50
    COOLER MASTER eXtreme Power Plus RS-550-PCAR-E3 550W ATX12V V2.3 SLI Ready CrossFire Ready Power Supply. $55
    Western Digital Caviar Blue WD5000AAKX 500GB 7200 RPM 16MB Cache SATA 6.0Gb/s 3.5" Internal Hard Drive. $45
    LG CD/DVD Burner 22X DVD+R 8X DVD+RW 8X DVD+R DL 22X DVD-R 6X DVD-RW 16X DVD-ROM 48X CD-R 32X CD-RW 48X CD-ROM Black SATA Model GH22NS70. $18
    GIGABYTE GV-N210D3-1GI GeForce 210 1GB 64-bit DDR3 PCI Express 2.0 x16 HDCP Ready Low Profile Ready Video Card. $40
    Rosewill RNX-G300LX Wireless Adapter Card IEEE 802.11b/g PCI Up to 54Mbps Data Rates 64/128bit WEP WPA WPA2 802.1x, 802.11i, AES, TKIP with 2 dBi Antenna. $15
    APEX PC-389-C Black Steel ATX Mid Tower Computer Case. $30

    $543, pre shipping and taxes and this would be a very, very fast an upgradable system.
    Choosing a different motherboard, chipset and graphic card could cut as much as $150 off that price.
     
  7. Navy1960
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    Navy1960 Senior Member

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    I'm curious what you think of the Intel Core series like i5 and i7 ?
     
  8. Luissa
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    Luissa Annoying Customer Supporting Member

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    Good to see ya around Navy
     
  9. Navy1960
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    Navy1960 Senior Member

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    Why thank you, same to you
     
  10. Ringel05
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    Ringel05 Diamond Member

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    They're very good if you have the money to spend though not all the i5s support hyperthreading and you're limited as to upgradability if you use the i7 chip as it's their top end chip. Basically if you go with an Intel configuration you can add about $200 minimum to the build cost. On the high end you'll ad $1000 to the build cost.
     

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