Fury as probe exposes how America's second biggest grocer overcharges customers by listing false sales prices

[EvilEyeFleegle]

Ahh..Kroger's. Notorious they are. Fresh from being denied their mega-merger with Albertson's --I guess they need to make some additional bucks?

Fury as probe exposes how second biggest grocer overcharges customers

The tactics are alleged to have lead to customers paying an average of 18 percent more on affected items.

www.dailymail.co.uk

Kroger is facing scrutiny after an investigation alleged the grocery giant has been overcharging customers by listing expired sale prices on shelves — only to ring up full prices at checkout.

The second largest grocery chain in the US used the tactic in at least 14 stores across 14 states and Washington DC, the report by the Guardian US and Consumer Reports alleges.

'Secret shopper' tests at stores in March, April and May found more than 150 items labeled on shelf edges with outdated discounts that no longer applied at the register.

This produced an average 18 percent markup on the items found, according to the report.

But some items jumped by as much as 60 percent.

On average, the expired discount tags were two weeks out of date, meaning that thousands of Americans could have ended up spending more than they expected on items they thought were discounted.

​

Dillons
Food 4 Less[143]
Fred Meyer
Fred Meyer Jewelers
Fry's
Harris Teeter
Home Chef
King Soopers
Kroger[144]
The Little Clinic
Mariano's
QFC
Ralphs
Roundy's[145][146]
JayC
Smith's
Vitacost

 

[deannalw]

Like things at the grocery store ain't bad enough.

Little bastards.

 

[Rawley]

Ahh..Kroger's. Notorious they are. Fresh from being denied their mega-merger with Albertson's --I guess they need to make some additional bucks?

Fury as probe exposes how second biggest grocer overcharges customers

The tactics are alleged to have lead to customers paying an average of 18 percent more on affected items.

www.dailymail.co.uk

Kroger is facing scrutiny after an investigation alleged the grocery giant has been overcharging customers by listing expired sale prices on shelves — only to ring up full prices at checkout.

The second largest grocery chain in the US used the tactic in at least 14 stores across 14 states and Washington DC, the report by the Guardian US and Consumer Reports alleges.

'Secret shopper' tests at stores in March, April and May found more than 150 items labeled on shelf edges with outdated discounts that no longer applied at the register.

This produced an average 18 percent markup on the items found, according to the report.

But some items jumped by as much as 60 percent.

On average, the expired discount tags were two weeks out of date, meaning that thousands of Americans could have ended up spending more than they expected on items they thought were discounted.

​

Dillons
Food 4 Less[143]
Fred Meyer
Fred Meyer Jewelers
Fry's
Harris Teeter
Home Chef
King Soopers
Kroger[144]
The Little Clinic
Mariano's
QFC
Ralphs
Roundy's[145][146]
JayC
Smith's
Vitacost

I watch what price they ring up like a hawk. Particularly on their Digital Deal prices.

 

[deannalw]

I watch what price they ring up like a hawk. Particularly on their Digital Deal prices.

I am usually not paying attention. I probably get fucked all the time.

 

[EvilEyeFleegle]

Better link:

Kroger Stores Overcharging Shoppers on Sale Items, CR Price Check Finds - Consumer Reports

Consumers say Kroger has a price tag problem, resulting in overcharges for many grocery items. We sent shoppers to stores to check.

www.consumerreports.org

 

[evenflow1969]

Ahh..Kroger's. Notorious they are. Fresh from being denied their mega-merger with Albertson's --I guess they need to make some additional bucks?

Fury as probe exposes how second biggest grocer overcharges customers

The tactics are alleged to have lead to customers paying an average of 18 percent more on affected items.

www.dailymail.co.uk

Kroger is facing scrutiny after an investigation alleged the grocery giant has been overcharging customers by listing expired sale prices on shelves — only to ring up full prices at checkout.

The second largest grocery chain in the US used the tactic in at least 14 stores across 14 states and Washington DC, the report by the Guardian US and Consumer Reports alleges.

'Secret shopper' tests at stores in March, April and May found more than 150 items labeled on shelf edges with outdated discounts that no longer applied at the register.

This produced an average 18 percent markup on the items found, according to the report.

But some items jumped by as much as 60 percent.

On average, the expired discount tags were two weeks out of date, meaning that thousands of Americans could have ended up spending more than they expected on items they thought were discounted.

​

Dillons
Food 4 Less[143]
Fred Meyer
Fred Meyer Jewelers
Fry's
Harris Teeter
Home Chef
King Soopers
Kroger[144]
The Little Clinic
Mariano's
QFC
Ralphs
Roundy's[145][146]
JayC
Smith's
Vitacost

Walmart got sued over the same stuff. You almost need to take a picture of every item and tag when you shop and watch receipts like a hawk before leaving the line.

 

[JohnDB]

Which is true?
I think Walmart is lying.

 

[1srelluc]

LOL....It's funny, I did a self-checkout at CVS the other morning and the item cost $25.00 but it was buy one and get another at half price so I got two of them.

When I scanned them both the total was $15.00. It should have been $37.50 before tax.

I canceled it, started over, and rescanned them both....It still came up to $15.00 and as before it showed both of them.

I stuck a $20 in the machine and it spit out a $5 bill and the receipt. Darn if I know.

 

[scruffy]

I've caught Ralphs overcharging half a dozen times. Last time I threatened to report them up the feds, they gave me a $2 "discount".

 

[Stryder50]

At Kroger/Fred Meyer's, if you look at the full data on the yellow and red 'Sale' price tag, it shows the date when the sale price expires. If today is past that date, you should expect the price to be back up to normal.

This assumes, one can read, do math, have a dose of common sense, understand an expiration date, etc.

 

[JohnDB]

LOL....It's funny, I did a self-checkout at CVS the other morning and the item cost $25.00 but it was buy one and get another at half price so I got two of them.

When I scanned them both the total was $15.00. It should have been $37.50 before tax.

I canceled it, started over, and rescanned them both....It still came up to $15.00 and as before it showed both of them.

I stuck a $20 in the machine and it spit out a $5 bill and the receipt. Darn if I know.

Be VERY VERY careful with "self checkout".
Because of the legal troubles it can create.

When you scan the items the legal responsibility of scanning is on you. When they do it it's on them.

Many legal fights have been had over mistakes making people wish they had gone through the checkout....(mistakes get made in the security office too)

And it's a crime where nobody believes you. EVER. And you're in the horrible position of proving a negative. The video seems to get "lost" so often.

That $2 item and a few minutes of time can cost hundreds to thousands of dollars in legal fees and hours fighting for the truth to be "discovered" once again to clear your name.

All of which can be avoided by going through the regular checkout lanes where someone else is legally responsible.

A friend of mine works Walmart security. The thieves? Oh he has their number. You can't cross state lines to steal more....he watches them and catches them EVERY time. He can freeze up your "self checkout" anywhere in the US, Canada and Mexico.

He can't arrest you....he needs police for that. But he has at least one on hand at all times for that.

Kroger is no different.

One in three of self checkout customers is stealing....intentionally or unintentionally.

Self checkout is going away.

 

[1srelluc]

Be VERY VERY careful with "self checkout".
Because of the legal troubles it can create.

When you scan the items the legal responsibility of scanning is on you. When they do it it's on them.

Many legal fights have been had over mistakes making people wish they had gone through the checkout....(mistakes get made in the security office too)

And it's a crime where nobody believes you. EVER. And you're in the horrible position of proving a negative. The video seems to get "lost" so often.

That $2 item and a few minutes of time can cost hundreds to thousands of dollars in legal fees and hours fighting for the truth to be "discovered" once again to clear your name.

All of which can be avoided by going through the regular checkout lanes where someone else is legally responsible.

A friend of mine works Walmart security. The thieves? Oh he has their number. You can't cross state lines to steal more....he watches them and catches them EVERY time. He can freeze up your "self checkout" anywhere in the US, Canada and Mexico.

He can't arrest you....he needs police for that. But he has at least one on hand at all times for that.

Kroger is no different.

One in three of self checkout customers is stealing....intentionally or unintentionally.

Self checkout is going away.

Meh, I had the receipt where it clearly showed two items being scanned. Perhaps the item had a further discount and they had not changed the sale tag yet.

Given the number of them they have in each isle it would take someone working full time just to change them. It must be a nightmare to keep up with.

LOL....Maybe that's why they had no counter people up front.

 

[Independent thinker]

Ahh..Kroger's. Notorious they are. Fresh from being denied their mega-merger with Albertson's --I guess they need to make some additional bucks?

Fury as probe exposes how second biggest grocer overcharges customers

The tactics are alleged to have lead to customers paying an average of 18 percent more on affected items.

www.dailymail.co.uk

Kroger is facing scrutiny after an investigation alleged the grocery giant has been overcharging customers by listing expired sale prices on shelves — only to ring up full prices at checkout.

The second largest grocery chain in the US used the tactic in at least 14 stores across 14 states and Washington DC, the report by the Guardian US and Consumer Reports alleges.

'Secret shopper' tests at stores in March, April and May found more than 150 items labeled on shelf edges with outdated discounts that no longer applied at the register.

This produced an average 18 percent markup on the items found, according to the report.

But some items jumped by as much as 60 percent.

On average, the expired discount tags were two weeks out of date, meaning that thousands of Americans could have ended up spending more than they expected on items they thought were discounted.

​

Dillons
Food 4 Less[143]
Fred Meyer
Fred Meyer Jewelers
Fry's
Harris Teeter
Home Chef
King Soopers
Kroger[144]
The Little Clinic
Mariano's
QFC
Ralphs
Roundy's[145][146]
JayC
Smith's
Vitacost

I shop at Kroger all the time and I have never experienced this. Grocers operate on only a 1% to 2% profit margin.