saveliberty
Diamond Member
- Oct 12, 2009
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- #21
There are some clients you can turn around but after many years of watching and observing you get a vibe for people who are simply just plain miserable in every aspect of their life. They spend their almost every waking hour bitching about something or someone. Just remember the cyber world and brick and mortar world are not the same. That old faceless anonymity we gain online is the dividing line in "business". It can create histrionic personalities and a rude boldness that a face to face or phone call to phone call will not.
My intial contacts are mostly by phone, but then its followed up by a site visit. You get to know them as individuals and account for their personal tastes and style. The miserable customer certainly does exist Dreamy. I meet them more in the sales job I have. They rarely are people who return again and again.
I like to try and turn people around but some people simply like waking up miserable and going to bed pretty much the same and for those people I prefer to not share air space with them. My deal is this. If I offer you the best product and service I can, keeping in mind you can't please all people all the time, and there are some lost revenue because of a few who are simply terminal whiny asses, such is life in general and in business. Now if I am offering a free service and you still piss and moan I will be even less gracious.
The bold part I agree with and it helps me sleep at night knowing that is what I tried to do. Landscaping has no free lunch jobs from me. I have done some near cost and it seems you make a valid point with the last part. I do make every attempt not to be ungracious though.