saveliberty
Diamond Member
- Oct 12, 2009
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I work for myself in a landscape business and also at retail store for large ticket items. In both, listening to the customers is extremely important. Creating a high customer satisfaction score is necessary, even at times when the customer is being difficult or isn't grasping what you're telling them.
Unhappy customers loss of revenue and potentially a business closer. About the last thing you want is to attack a customer's opinion or create a hostile environment. How do you feel about customer service in your world?
Unhappy customers loss of revenue and potentially a business closer. About the last thing you want is to attack a customer's opinion or create a hostile environment. How do you feel about customer service in your world?