Non-Violent Communication: EMPATHY: Ways We Stay Connected to Feelings & Needs �� Give your full attention to another by either silently or verbally connecting to their feelings and needs. �� Be willing to set yourself aside and completely enter the others world with acceptance and respect. NOT EMPATHY: Ways We Disconnect with Feelings & Needs �� SYMPATHY: Bring attention back to yourself. Oh, I am so sorry, I feel terrible for you. �� ADVICE: We assume the person needs information. Well, what you could do is. . . . �� EXPLAIN / ANALYZE: We believe we know why someone feels the way we do and think knowing why will change their feeling state. Youre just feel bad because . . . �� CORRECT: We try to point out someones mistake in interpreting. He didnt do that to hurt you, he was just in a hurry. �� CONSOLE: It will be okay. Youre okay, everything will work out. �� TELL A STORY: The same thing happened to me. This one time . . . �� PUSH AWAY FEELINGS: We might be uncomfortable so we tell others not to feel what they feel. Come on smile, dont be sad. Just calm down and take a deep breath �� INVESTIGATE / INTEROGATE: Why did you do that? What made you feel that way? �� EVALUATE: We decide if anothers emotional response is appropriate or not. You are over reacting. This is no big deal. �� EDUCATE: What I see about the situation is . . . The reason you feel like that is. . . �� ONE-UP: Thats awful, but something even worse happened to me and I was devastated. �� DIAGNOSE: Sounds like you had a panic attack. I know some good herbs for anxiety. �� DEMAND: If you dont get control of your emotions, Im leaving! �� DENIAL OF CHOICE: Its a hard thing, but we all have to do it. �� NOD & SMILE You feel uncomfortable and just want to get out of the situation.