The question is this: Do domestic American airlines hate their customers, or are they just so incredibly stupid that they antagonize them (us) inadvertently? It is a puzzlement. Where do they get the balls to ask you to pay extra just to avoid the possibility of being squeezed between two obese travelers? Isn't the $500 for a one-hour trip enough to warrant a habitable seat? Has it not occurred to them that it is antagonistic to charge $18 for Wi-Fi service that costs them almost nothing (per passenger), and that you can get in a Starbuck's for free? Couldn't they just add a couple bucks to the already-exorbitant ticket price? Are they too stupid to realize that airplanes that have doors in the front should be boarded from the BACK-FIRST? [This is a bit of intelligence that was universal 30 years ago, but the airlines seem to have forgotten it]. That nobody needs to be standing in line for half an hour while people IN THE FRONT OF THE PLANE are loading their crap into the overhead storage areas? Why are they so fucking clueless about the dehumanization of having their passengers standing around like cattle while we wait for fifteen different categories of "privileged" people to board the plane? That it is INSANE to include 90% of the passengers in one "Zone"? Southwest has a boarding system that at least avoids the "cattle call" system, although it would work better if the seats were assigned and boarding was logically planned. And why can't they train their agents in the airports to USE A MICROPHONE PROPERLY? And to remind them that, even if they have said these words a million times, the passengers may actually need to hear and understand those words at some point, so they have to be spoken clearly and precisely? I am going on a business trip tomorrow that will involve 8 hours of driving, each way. If I were going by plane, it would be about 6 hours - ASSUMING NO DELAYS - so logically it makes no sense to drive. But having to deal with sketchy connecting flights, airport security, and the airlines' bullshit - I'd just rather drive. I just don't understand why the airlines are so clueless about the little things that could make airline travel less painful. Most of them have gone bankrupt at least once, but they still don't get it.