Frontier airlines will no longer let customers call a phone number in order to speak with a live agent. And while the budget airline is known for its cost-cutting measures, most major airlines still operate customer service lines.
Customers will instead have to rely on other ways to contact the airline: a chatbot on its website, a live chat available 24/7, its social media channels and even WhatsApp, according to Frontier spokesperson, Jennifer De La Cruz, who confirmed the news to NPR on Saturday.
The change, said De La Cruz, "enables us to ensure our customers get the information they need as expeditiously and efficiently as possible." She said the airline found that most customers preferred communicating through online channels.
When customers call the airline's now-defunct customer service line, they hear a prerecorded message telling travelers about the other options they have for contacting the airline.
"At Frontier, we offer the lowest fares in the industry by operating our airline as efficiently as possible," the airline's customer service line now replies.
www.npr.org
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I fly SW almost everywhere I go personally. Never had a major issue. My job, however, if the area I'm covering, if the drive is over 10 hours one way, they will fly me out there. This is going to be a major problem for me when I fly because seldom, if ever, is there a flight on Frontier without disruptions. The good news is that the few times I do have to fly will likely not start up again until March. Hopefully by then, the operators will be back at their posts.
Customers will instead have to rely on other ways to contact the airline: a chatbot on its website, a live chat available 24/7, its social media channels and even WhatsApp, according to Frontier spokesperson, Jennifer De La Cruz, who confirmed the news to NPR on Saturday.
The change, said De La Cruz, "enables us to ensure our customers get the information they need as expeditiously and efficiently as possible." She said the airline found that most customers preferred communicating through online channels.
When customers call the airline's now-defunct customer service line, they hear a prerecorded message telling travelers about the other options they have for contacting the airline.
"At Frontier, we offer the lowest fares in the industry by operating our airline as efficiently as possible," the airline's customer service line now replies.
Frontier Airlines drops its customer service line
The budget airline says customers will no longer be able to call a live agent by phone. Frontier is encouraging customers to instead reach out by text, social media and WhatsApp.
www.npr.org
===
I fly SW almost everywhere I go personally. Never had a major issue. My job, however, if the area I'm covering, if the drive is over 10 hours one way, they will fly me out there. This is going to be a major problem for me when I fly because seldom, if ever, is there a flight on Frontier without disruptions. The good news is that the few times I do have to fly will likely not start up again until March. Hopefully by then, the operators will be back at their posts.
