toobfreak
Tungsten/Glass Member
So Apple sucks?
Their support sucks. They custom built an advanced MacPro computer for me in 2012 and tried to first give it to me in a non-functioning state.
Then after I got it and my RAID controller update would never complete (it does a battery refresh every few months), I finally had to talk directly to the engineers at Apple to find out why.
Then the Apple keyboard sucked, keys skipped and I waited hours for the Genius bar to troubleshoot it and the moron spent 2 seconds typing RANDOM characters after I waited 4 hours for my appointment. I got rid of it and bought a DAS keyboard.
Then when I installed a new OS system in 2016, it didn't install right and I spent DAYS on the phone with Apple and they understood nothing.
Then the ONE PART in my computer that wasn't made by Apple, a Radeon graphics card went bad, not only could they not diagnose, fix or replace it, but their best advice was for me to drive FOUR HOURS out of the city to a repair center.
So no, Apple computers are great but their store and phone techs lack the knowledge and skill to service their best products.