These words were uttered by VA Secretary Bob McDonald when answering a question about wait times at the VA, you remember, the controversy that led to him getting the job. The full quote, for context, doesn't really help Bob...
“The days to an appointment is really not what we should be measuring, we should be measuring the veterans’ satisfaction,” he said. “When you go to Disney, do they measure the number of hours you wait in line? What’s important? What’s important is: what’s your satisfaction with the experience?”
I think I understand what he was trying to say, I guess... But really? Disney? Not to mention that every veteran I know doesn't seem to have ever described a good experience with the VA. And I know I've never had a good experience at a Disney theme park...
I have a feeling Bob will be walking this one back before too long.
VA Secretary Bob McDonald: Veteran wait times not what really matters
Veterans affairs secretary Disneyland comparison criticized - CNNPolitics.com
“The days to an appointment is really not what we should be measuring, we should be measuring the veterans’ satisfaction,” he said. “When you go to Disney, do they measure the number of hours you wait in line? What’s important? What’s important is: what’s your satisfaction with the experience?”
I think I understand what he was trying to say, I guess... But really? Disney? Not to mention that every veteran I know doesn't seem to have ever described a good experience with the VA. And I know I've never had a good experience at a Disney theme park...
I have a feeling Bob will be walking this one back before too long.
VA Secretary Bob McDonald: Veteran wait times not what really matters
Veterans affairs secretary Disneyland comparison criticized - CNNPolitics.com