A friend chose to change plans on their Verizon bill. They went from unlimited data to one that the salesman said would save her $10 a month since she doesnt use enough data to really justify having unlimited coverage. 'How much would I have paid last month on this new plan?' she asked. 'You wouldnt have paid anything more, and would have saved ten dollars with a cheaper coverage plan. And if fo whatever eason you dont like it, you can always change back to your current plan.' Sounds great, right? Whats the harm in trying something new? No, people burn through data so fucking fast and they dont even realize it. A gig of data is nothing if you stream movies and music. And changing back to the first plan is NEVER a given assumption. So her first bill was $40 higher than the previous bill, and she called Verizon and got changed back to the previous plan as the first salesman told her she would be able to do. She gets her next bill, and SURPRIZE! She is still on the new plan and she paid another $40 more. Furious she calls Verizon back and gets the run around. now the people at Verizon insist that the old plan is no longer available and there is nothing similar to it any more at all. She is still on hold and has been talking to one Verizon lying bastard whore after another for over two hours. Maybe they changed this over the years and I missed it but isnt it a CRIME to lie to your customers?