Verizon Uses Deceit and Fraud as a Business Model, Apparently

Discussion in 'Religion and Ethics' started by JimBowie1958, Oct 6, 2012.

  1. JimBowie1958
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    JimBowie1958 Old Fogey

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    A friend chose to change plans on their Verizon bill. They went from unlimited data to one that the salesman said would save her $10 a month since she doesnt use enough data to really justify having unlimited coverage.

    'How much would I have paid last month on this new plan?' she asked.

    'You wouldnt have paid anything more, and would have saved ten dollars with a cheaper coverage plan. And if fo whatever eason you dont like it, you can always change back to your current plan.'

    Sounds great, right? Whats the harm in trying something new?

    No, people burn through data so fucking fast and they dont even realize it. A gig of data is nothing if you stream movies and music. And changing back to the first plan is NEVER a given assumption.

    So her first bill was $40 higher than the previous bill, and she called Verizon and got changed back to the previous plan as the first salesman told her she would be able to do.

    She gets her next bill, and SURPRIZE! She is still on the new plan and she paid another $40 more.

    Furious she calls Verizon back and gets the run around. now the people at Verizon insist that the old plan is no longer available and there is nothing similar to it any more at all.

    She is still on hold and has been talking to one Verizon lying bastard whore after another for over two hours.

    Maybe they changed this over the years and I missed it but isnt it a CRIME to lie to your customers?
     
  2. uscitizen
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    uscitizen Senior Member

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    We don't need no stinkin regulations on business.
     
  3. xsited1
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    xsited1 Agent P

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  4. uscitizen
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    uscitizen Senior Member

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    Yeah they are the best of the worst.
    Kind of like voting...
     
  5. JimBowie1958
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    JimBowie1958 Old Fogey

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    So do you know who these people are that run that site? Do you know if they have a business relationship with Verizon? When I went to it, the lower third of the page is loaded with Verizon advertisement, so you think they ae really impartial?

    All I know is what I have experienced.

    I got on the phone and went through the hoops, loops and obstacles they throw at you (including one dropped call accident) and it seem that there are two flaws here:

    1. The salesman lied by omission. The plan my friend went to had 2 gigs all shared, which isnt nearly enough when each month they went through 7 gigs of data (which was on the computer screen for the salesman to see) and two of those users are young adults who text in their sleep. He was supposed to inform my friend that there was a FOURTEEN DAY window to make the switch back, so when my friend tried to switch back, the 'application' to switch back was denied because it was outside the window. A 14 day window is complete horseshit. How would a person know if the plan was not appropriate before their next bill?

    2. The people who approve of the switchback 'applications' are completely insulated from the public. The call center supervisor can put their endorsement on the application, but the arbiters do not talk directly to anyone and so are in essence unempathetic and inurred to each individual problem.

    Verizon has an effective monopoly on cell phone coverage that I thought we had laws to prevent. They feel like they can do business with the customers however they want because they think the customers have no real choice to do otherwise and wind up with a company that covewrs only a fraction of the country.

    I must say that when I called for my friend and demanded to speak to a supervisor and got one, they were very polite and helpful. The guys that answer the phone are just reading a script and are a waste of time in cases like this. But the problem isnt with the people who run thecustomer support. The problem is how this whole thing is set up so that customer support has its hands tied and cannot respond appropriately in some specific situations.

    Overall, this is a case of fraud, of a huge company that thinks it can walk over its customers that they abuse with incomplete information and advisements to do things that are more costly while presenting them as lower in cost.

    In other words, the higher ups tell the salesmen to lie, prevent the customer support from being able to do anything about it, and put the customers through a bunch of obstacles to 'change back' when there is no real way to do it.

    That is fraud, theft and a demonstration of the need to bust Verizon up like they did Ma Bell.
     
  6. Mr. H.
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    Mr. H. Diamond Member

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    Fuck these bastards.

    Verizon recently held a promotion where if you buy an iPhone 6 and fill out some questions regarding the condition of your trade-in, they will send a $200 Verizon card to use in paying your bill or whatever...

    My 4S was immaculate. It went straight into an OtterBox the moment it arrived. The thing was mint. I followed their directions explicitly... turn off "find my iPhone", delete all data, remove SIM card, etc. etc.

    So today I get an email... "here's your $36 gift card"!

    Fuck that. I did some searching and there are thousands of people who have gotten screwed over by this scam. One guy wrapped his phone in bubble plastic when he mailed it, and they told him the screen was cracked! Faulty charging port, headphone port, data not deleted, etc.... People are pissed about this.

    I've got to wait until Monday to call the rebate center. It ain't gonna be pretty, folks.
     
  7. Avatar4321
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    Avatar4321 Diamond Member Gold Supporting Member

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    I find they lie through their teeth. It's a bad business practice.

    but I have yet to find a phone or cable company that didn't. If I had the knowledge I would start my own company.
     
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  8. Mr. H.
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    Mr. H. Diamond Member

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    Let's start our own company together! At least we have something in common- ignorance. :D
     
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  9. Tresha91203
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    Tresha91203 Platinum Member

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    It works for running a country. Why not a business? :)
     
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  10. theDoctorisIn
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    theDoctorisIn Senior Mod Staff Member Senior USMB Moderator

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    Verizon stopped offering unlimited data plans a few years ago.

    Sprint still offers them.
     
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