Stephanie
Diamond Member
- Jul 11, 2004
- 70,230
- 10,864
- 2,040
just shameful and disgusting, but fitting because this what YOUR GOVERNMENT thinks of YOU the people. and some are thanking G-d for ObamaScamCare...this country is frikken SICK and Doomed. links and a video at the site
SNIP:
Oscar the Grouch photo illustration more >
By Dave Boyer - The Washington Times - Wednesday, August 27, 2014
Just as President Obama is promising to reform veterans’ health care and restore “dignity” to the system, the Veterans Affairs office in Philadelphia is apologizing for depicting dissatisfied veterans as Oscar the Grouch in an internal training guide.
A slide show presented to VA employees last week portrayed veterans as the grumpy Sesame Street character who lives in a garbage can. The training guide also described veterans as possibly having unrealistic expectations, and advises staffers to apologize for the public “perception” of the scandal-ridden agency.
In one slide, a sign reading “CRANKY” hangs from the rim of Oscar’s garbage can. In another, Oscar’s face is accompanied by the words “100% GROUCHY, DEAL WITH IT.”
The presentation included tips on how to tell if a veteran is nearing an “outburst,” including being accusatory, agitated, demanding, or unfocused, the Philadelphia Inquirer reported. It was delivered to VA staffers in advance of two town-hall meetings to be held for veterans in Philadelphia on Wednesday.
No link between VA wait list, veteran deaths: IG report
Washington Times
A report released Tuesday found widespread poor patient care at the Veterans Affairs facility in Phoenix, though it could not be conclusively linked to patient deaths.
No link between VA wait list, veteran deaths: IG report
This video player must be at least 300x170 pixels in order to operate.
No link between VA wait list, veteran deaths: IG report
A report released Tuesday found widespread poor patient care at the Veterans Affairs facility in Phoenix, though it could not be conclusively linked to patient deaths.
Army veteran Christian DeJohn, who works at the Philadelphia VA office, said he found the training session “condescending and patronizing” toward vets.
“What struck me at first was the choice of words — it talked about ‘managing’ and ‘dealing with’ widows and veterans,” Mr. DeJohn said in an interview. “You ‘deal with’ a cold or a flu. Where’s the respect, the simple human decency?”
A spokeswoman from the Philadelphia VA office said the agency regrets its actions.
“The training provided was not intended to equate veterans with this character,” spokeswoman Marisa Prugsawan said in a statement. “It was intended to remind our employees to conduct themselves as courteously and professionally as possible when dealing with veterans and their concerns.”
She said the guide apparently was an old internal document that employees used to prepare for last week’s training session. Ms. Prugsawan said she didn’t know if the original references comparing veterans to Oscar the Grouch had been created locally or by the national VA office.
Mr. DeJohn said staffers were told that the same information was being used by other VA offices at town-hall meetings around the country. He said the “tone deaf” nature of the slide show highlights the problem that too many VA managers are not veterans themselves.
Read more: http://www.washingtontimes.com/news/2014/aug/27/va-office-depicts-veterans-oscar-grouch/#ixzz3BeH1jB00
Follow us: @washtimes on Twitter
SNIP:
Oscar the Grouch photo illustration more >
By Dave Boyer - The Washington Times - Wednesday, August 27, 2014
Just as President Obama is promising to reform veterans’ health care and restore “dignity” to the system, the Veterans Affairs office in Philadelphia is apologizing for depicting dissatisfied veterans as Oscar the Grouch in an internal training guide.
A slide show presented to VA employees last week portrayed veterans as the grumpy Sesame Street character who lives in a garbage can. The training guide also described veterans as possibly having unrealistic expectations, and advises staffers to apologize for the public “perception” of the scandal-ridden agency.
In one slide, a sign reading “CRANKY” hangs from the rim of Oscar’s garbage can. In another, Oscar’s face is accompanied by the words “100% GROUCHY, DEAL WITH IT.”
The presentation included tips on how to tell if a veteran is nearing an “outburst,” including being accusatory, agitated, demanding, or unfocused, the Philadelphia Inquirer reported. It was delivered to VA staffers in advance of two town-hall meetings to be held for veterans in Philadelphia on Wednesday.
No link between VA wait list, veteran deaths: IG report
Washington Times
A report released Tuesday found widespread poor patient care at the Veterans Affairs facility in Phoenix, though it could not be conclusively linked to patient deaths.
No link between VA wait list, veteran deaths: IG report
This video player must be at least 300x170 pixels in order to operate.
No link between VA wait list, veteran deaths: IG report
A report released Tuesday found widespread poor patient care at the Veterans Affairs facility in Phoenix, though it could not be conclusively linked to patient deaths.
Army veteran Christian DeJohn, who works at the Philadelphia VA office, said he found the training session “condescending and patronizing” toward vets.
“What struck me at first was the choice of words — it talked about ‘managing’ and ‘dealing with’ widows and veterans,” Mr. DeJohn said in an interview. “You ‘deal with’ a cold or a flu. Where’s the respect, the simple human decency?”
A spokeswoman from the Philadelphia VA office said the agency regrets its actions.
“The training provided was not intended to equate veterans with this character,” spokeswoman Marisa Prugsawan said in a statement. “It was intended to remind our employees to conduct themselves as courteously and professionally as possible when dealing with veterans and their concerns.”
She said the guide apparently was an old internal document that employees used to prepare for last week’s training session. Ms. Prugsawan said she didn’t know if the original references comparing veterans to Oscar the Grouch had been created locally or by the national VA office.
Mr. DeJohn said staffers were told that the same information was being used by other VA offices at town-hall meetings around the country. He said the “tone deaf” nature of the slide show highlights the problem that too many VA managers are not veterans themselves.
Read more: http://www.washingtontimes.com/news/2014/aug/27/va-office-depicts-veterans-oscar-grouch/#ixzz3BeH1jB00
Follow us: @washtimes on Twitter