This what will become more frequent..

thereisnospoon

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Apr 11, 2010
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I have predicted this kind of behavior to become more prevalent as companies, the courts, police, government and other entities which can exert power over us.
In this FIRST video a Manchester, UK man trashes a T-Mobile cell phone store because the management would not offer a refund.
Now, the story does not go into details as to the reasons for the denial of a refund. However, that point is frustration is building and acts like this occur when every day people are left with a feeling of being powerless.
Once that feeling of being powerless overcomes a person or group, that person or group will lash out and strike back.
All who hold positions of power should take the time to reexamine their procedures and policies. Lest they allow this kind of thing to get out of control.
BTW, this is not in any way an agreement with anarchist groups who Protest the G-8 or the OWS people. That's not what this is about.
 
So we reward/support assholes who behave badly?

Can you please use your brain instead reacting with a jerk of your knee?
I did not state nor imply anything remotely resembling "rewarding" anyone.
On three occasions in my OP I mentioned "poor behavior" or related description.
The point here( I fail to see why I must explain this, but for YOU....)....Is that businesses which are customer service based should regularly take stock of their customer service policies and procedures, take surveys from their customers and make necessary adjustments so that the people who make these companies profitable( customers) believe the company will stand behind it's products and hold itself to the promises it makes to customers.
 
So we reward/support assholes who behave badly?

In the case of businesses, yes that is exactly what they do. The people who complain the loudest get things to shut them up. The people who are polite get brushed off because there are no consequences. So yes businesses actually train and encourage people to be assholes to get service. If you ever have a problem with a business you are far more likely to get refunds, free shit, or service the more obnoxious you are. It is not a guarantee because you might meet up with one of the few who rewards nice people, but you are far more liely to get shit for being an asshole.
 
So we reward/support assholes who behave badly?

Can you please use your brain instead reacting with a jerk of your knee?
I did not state nor imply anything remotely resembling "rewarding" anyone.
On three occasions in my OP I mentioned "poor behavior" or related description.
The point here( I fail to see why I must explain this, but for YOU....)....Is that businesses which are customer service based should regularly take stock of their customer service policies and procedures, take surveys from their customers and make necessary adjustments so that the people who make these companies profitable( customers) believe the company will stand behind it's products and hold itself to the promises it makes to customers.

I worked for a large cable company. They literally said in training to give credit to complainers to shut them up. They routinely ignored problems of people who were nice because nice people do not make trouble.

The motto should not be the customer is always right, but that the most annoying customers get what they want to shut them up.
 
This is in the UK so it was quite mild. Here, making someone's hamburger wrong gets a beat down.
 
Here's how slow service is dealt with in Los Angeles.

Police: Cook Gunned Down Over Long Wait Times « CBS Los Angeles

Lopez, 38, was fatally shot in the chest shortly after 11 p.m. last Friday night at Hoagies & Wings on Ventura Boulevard as he tried to ward off a group of five black men who were causing a disturbance.

Police said one of the customers apparently became angry with Lopez about how long it was taking for the food to be prepared, and some racial slurs were reportedly used.
 
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I have predicted this kind of behavior to become more prevalent as companies, the courts, police, government and other entities which can exert power over us.
In this FIRST video a Manchester, UK man trashes a T-Mobile cell phone store because the management would not offer a refund.
Now, the story does not go into details as to the reasons for the denial of a refund. However, that point is frustration is building and acts like this occur when every day people are left with a feeling of being powerless.
Once that feeling of being powerless overcomes a person or group, that person or group will lash out and strike back.
All who hold positions of power should take the time to reexamine their procedures and policies. Lest they allow this kind of thing to get out of control.
BTW, this is not in any way an agreement with anarchist groups who Protest the G-8 or the OWS people. That's not what this is about.

so basically, you would be with the anarchists and OWS if you had the balls? get rid of the socialist boogey man myth and you will be free -- to be the angry little fucking prick you truly are.'


grow the fuck up
 
Here's how slow service is dealt with in Los Angeles.

Police: Cook Gunned Down Over Long Wait Times « CBS Los Angeles

Lopez, 38, was fatally shot in the chest shortly after 11 p.m. last Friday night at Hoagies & Wings on Ventura Boulevard as he tried to ward off a group of five black men who were causing a disturbance.

Police said one of the customers apparently became angry with Lopez about how long it was taking for the food to be prepared, and some racial slurs were reportedly used.

That's just fucking atrocious. And teh media of course doesn't peep about it. Imagine if a group of 300lb rednecks gunned down a black cook because he was taking too long. They'd be over it like flies on shit.
 
Here's how slow service is dealt with in Los Angeles.

Police: Cook Gunned Down Over Long Wait Times « CBS Los Angeles

Lopez, 38, was fatally shot in the chest shortly after 11 p.m. last Friday night at Hoagies & Wings on Ventura Boulevard as he tried to ward off a group of five black men who were causing a disturbance.

Police said one of the customers apparently became angry with Lopez about how long it was taking for the food to be prepared, and some racial slurs were reportedly used.

That's just fucking atrocious. And teh media of course doesn't peep about it. Imagine if a group of 300lb rednecks gunned down a black cook because he was taking too long. They'd be over it like flies on shit.

As I said, the way to settle differences.


Del Taco Customer Stabbed By Employee Over Wrong Order | Foodbeast

Last Thursday at around 1:50 AM in the city of Hemet, California, 28-year-old Del Taco employee Gabriel Villalba was arrested for stabbing a customer over a messed up order.

According to officials from the Riverside County Sheriff’s Department, an argument ensued on June 21 between the drive-thru window employee and an unidentified customer when the two disagreed over the contents of an order. The argument quickly transpired into a physical altercation that ended when Villalba used a knife to stab the customer in the abdomen.

Tearing up the place is really quite mild.
 
Here's how slow service is dealt with in Los Angeles.

Police: Cook Gunned Down Over Long Wait Times « CBS Los Angeles

Lopez, 38, was fatally shot in the chest shortly after 11 p.m. last Friday night at Hoagies & Wings on Ventura Boulevard as he tried to ward off a group of five black men who were causing a disturbance.

Police said one of the customers apparently became angry with Lopez about how long it was taking for the food to be prepared, and some racial slurs were reportedly used.

That's just fucking atrocious. And teh media of course doesn't peep about it. Imagine if a group of 300lb rednecks gunned down a black cook because he was taking too long. They'd be over it like flies on shit.

"The media doesn't make a peep about it" he says, after reading the link from CBS...
 
Here's how slow service is dealt with in Los Angeles.

Police: Cook Gunned Down Over Long Wait Times « CBS Los Angeles

Lopez, 38, was fatally shot in the chest shortly after 11 p.m. last Friday night at Hoagies & Wings on Ventura Boulevard as he tried to ward off a group of five black men who were causing a disturbance.

Police said one of the customers apparently became angry with Lopez about how long it was taking for the food to be prepared, and some racial slurs were reportedly used.

That's just fucking atrocious. And teh media of course doesn't peep about it. Imagine if a group of 300lb rednecks gunned down a black cook because he was taking too long. They'd be over it like flies on shit.

"The media doesn't make a peep about it" he says, after reading the link from CBS...

I knew some ignorant shit head would point that out.
How many sources carried the news? Have you see it on the Today show? Is it national news, or restricted to the local LA market?
 
So we reward/support assholes who behave badly?

Can you please use your brain instead reacting with a jerk of your knee?
I did not state nor imply anything remotely resembling "rewarding" anyone.
On three occasions in my OP I mentioned "poor behavior" or related description.
The point here( I fail to see why I must explain this, but for YOU....)....Is that businesses which are customer service based should regularly take stock of their customer service policies and procedures, take surveys from their customers and make necessary adjustments so that the people who make these companies profitable( customers) believe the company will stand behind it's products and hold itself to the promises it makes to customers.

I worked for a large cable company. They literally said in training to give credit to complainers to shut them up. They routinely ignored problems of people who were nice because nice people do not make trouble.

The motto should not be the customer is always right, but that the most annoying customers get what they want to shut them up.

You're missing the point.
Here it is...If businesses dealt with consumers in a fair and honest way, deliver what they promise and if something goes wrong, help the customer get through the trouble, honor ALL guarantees and warranties. Above all, hire people who's duty it is to answer the God Damned phone and CONVERSE, not read from a script AND have the intellectual capacity to HELP the customer instead of frustrating them with stupid comments such as "I can't do that. I'm not authorized"....Or "no my manager/supervisor is not in the office right now"...
Or, worst of all, after 20 minutes of pressing buttons on the keypad and finally getting to speak to someone, the call drops or the representative hangs up on the customer.
In other words, it should NEVER get so far so as to frustrate the customer into losing their temper.
 
"In other words, it should NEVER get so far so as to frustrate the customer into losing their temper."

Seems silly to expect that to always be avoidable. People "lose their temper" for all sorts of reasons including irrational ones. And some may pretend anger in an attempt to intemidate.
 

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