The Steak You Ordered Is Burned. What Do You Do About It?

Discussion in 'Food & Wine' started by Mad Scientist, Jun 29, 2009.

?

Your Steak Is Burned. What Do You Do About It?

Poll closed Jul 3, 2009.
  1. Pay the bill and leave

    0 vote(s)
    0.0%
  2. Eat it but never come back

    17.6%
  3. Complain to the management about it

    82.4%
  4. Offer to pay double if they cook it right the next time.

    0 vote(s)
    0.0%
  1. Mad Scientist
    Offline

    Mad Scientist Deplorable Gold Supporting Member Supporting Member

    Joined:
    Sep 15, 2008
    Messages:
    23,938
    Thanks Received:
    5,211
    Trophy Points:
    270
    Ratings:
    +7,678
    Imagine this: You go to a nice restaurant, get seated and look over the menu and order a nice filet mignon for $25. Then you enjoy a nice glass of red wine while waiting for your steak to arrive.
    When your waiter serves it to you you see that it wasn't nearly what you had anticipated. It's burned to a crisp. It's a hockey puck. You wouldn't feed it to your dog. It still has marks where the jockey was hitting it.

    A complete and utter culinary failure. Question is: What do you do about it?
    Do you:

    A. Pay the bill and leave.
    B. Eat it but never come back.
    C. Complain to the management about it.
    D. Offer to pay double ($50) if they can cook it right the next time.
     
  2. AllieBaba
    Offline

    AllieBaba BANNED

    Joined:
    Oct 2, 2007
    Messages:
    33,778
    Thanks Received:
    3,648
    Trophy Points:
    0
    Ratings:
    +3,650
    Always tell the management.

    I prefer to do it in a nice, quiet way, and only once have I balked at paying for it anyway...if I eat most of my dinner, or it's a good experience and they offer to fix a new plate for me, I don't sweat it.

    However, I've gotten absolutely rotten food once that I ended up paying for but I NEVER went back to that place to eat.

    And once while at a favorite Chinese place that I ate lunch at on a regular basis, the egg flower soup was sour. I called the owner over, whispered to her that the soup was off, so she probably wouldn't want to serve any more of it.

    Her husband the cook came out, STUCK HIS FINGER IN MY SOUP, swirled it around, sucked his finger, and yelled at me, "SOUP FINE, TOO MUCH SHOY SHAUCE!" about 3 times.

    Sheesh. I grabbed the wife again on the way out, I paid for it (I mean, it was only like $1.75) but I told her, "Hey, I know he says it's fine but I eat here all the time, and you shouldn't be serving that soup."

    Too much shoy shauce my ass.
     
  3. random3434
    Offline

    random3434 Senior Member

    Joined:
    Jun 29, 2008
    Messages:
    25,903
    Thanks Received:
    7,188
    Trophy Points:
    48
    Ratings:
    +7,194
    Always complain to a manager if something is wrong with

    1) Your food

    2) Your service


    They will bend over backwards trying to make it right.
     
  4. AllieBaba
    Offline

    AllieBaba BANNED

    Joined:
    Oct 2, 2007
    Messages:
    33,778
    Thanks Received:
    3,648
    Trophy Points:
    0
    Ratings:
    +3,650
    "TOO MUCH SHOY SHAUCE!"

    Sorry, Echo, I just have not always found that to be true.

    But having worked in the food industry, I know that if you don't tell them, they won't know.
     
  5. random3434
    Offline

    random3434 Senior Member

    Joined:
    Jun 29, 2008
    Messages:
    25,903
    Thanks Received:
    7,188
    Trophy Points:
    48
    Ratings:
    +7,194
    Well, I guess I should have said any restaurant that wants your business back.

    Bad word of mouth is the worst thing for a restaurant's business.
     
    • Thank You! Thank You! x 1
  6. strollingbones
    Online

    strollingbones Diamond Member

    Joined:
    Aug 18, 2008
    Messages:
    65,602
    Thanks Received:
    15,609
    Trophy Points:
    2,190
    Location:
    chicken farm
    Ratings:
    +31,897
    i would return the steak....you are paying top price for it....dont be rude but simply point out what you ordered...of course most people dont realize what they order and what that means....how did the op order the steak and if it was burned then simply return it...they cant give you the same steak back...now the problem with a filet is....you are mostly likely a med well person...unless you butterfly the fillet it is impossible to do without burning the steak...so what did you order
     
  7. Richard-H
    Offline

    Richard-H Gold Member

    Joined:
    Aug 19, 2008
    Messages:
    2,285
    Thanks Received:
    385
    Trophy Points:
    130
    Ratings:
    +510
    Life's rule #1: NEVER piss off people that handle your food!

    Besides that, this did happen to me. Very nice restaurant, very over cooked filet mignon. I was going to choke it down, when my boss complained about it.

    The result was that I sat there VERY hungray watching everyone else eat. I didn't get my steak until everyone else was on dessert. Then they had to wait while I ate. It was terrible.

    Besides the second steak was as undercooked as the first one was over cooked. It was terrible.

    Sometimes in life you should just shut up and roll with the punches. If you get upset everytime something goes wrong - you're just going to spend your entire life very upset.
     
    • Thank You! Thank You! x 1
  8. Richard-H
    Offline

    Richard-H Gold Member

    Joined:
    Aug 19, 2008
    Messages:
    2,285
    Thanks Received:
    385
    Trophy Points:
    130
    Ratings:
    +510
    Let me just add - you need to fight the battles that matter - not the petty stuff, like overcooked steaks.
     
  9. Mad Scientist
    Offline

    Mad Scientist Deplorable Gold Supporting Member Supporting Member

    Joined:
    Sep 15, 2008
    Messages:
    23,938
    Thanks Received:
    5,211
    Trophy Points:
    270
    Ratings:
    +7,678
    Oh but the restaurant advertised it with a nice picture of a delicious looking steak. You ordered it based on what they said you were gonna' get. You took their word for it.

    You really think that not getting what your paying for is "petty"?
     
  10. alan1
    Offline

    alan1 USMB Mod Staff Member Supporting Member

    Joined:
    Dec 13, 2008
    Messages:
    18,845
    Thanks Received:
    3,577
    Trophy Points:
    245
    Location:
    Shoveling the ashes
    Ratings:
    +3,769
    How do you under cook a filet mignon?
     
    • Thank You! Thank You! x 1

Share This Page