Protectionism for call centers

Discussion in 'Current Events' started by manifold, Jun 1, 2010.

  1. manifold
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    manifold Diamond Member

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    Good idea or unnecessary infringement on the free market?


    Senator wants disclosure on outsourced calls - Yahoo! News

    NEW YORK (Reuters) – In a bid to reduce outsourcing of U.S. jobs, a Democratic senator said on Sunday he will push legislation to make companies inform customers when their calls were being transferred outside the United States and charge companies for those transferred calls.

    "This bill will not only serve to maintain call center jobs currently in the United States, but also provide a reason for companies that have already outsourced jobs to bring them back," Senator Charles Schumer said in statement.

    Customers calling 800 numbers are often transferred overseas, and in such cases the bill would mandate that callers be told where their calls were rerouted.

    Companies would also be required to certify to the Federal Trade Commission annually that they were complying with the requirement, and face penalties if they did not certify.

    Schumer's bill would also impose a $0.25 excise tax on any customer service call placed inside the United States which is transferred to an agent in a foreign location. The fee would be assessed on the company that transferred the call.
     
  2. Care4all
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    Care4all Warrior Princess Supporting Member

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    Sunshine is ALWAYS GOOD.

    Disclosure of where the call centers are does not infringe on the free market...it is simply disclosure of the truth.

    As a customer, we have the right to know who we are talking to and what country they are in....especially for our own security in discussing financial matters with them.

    some will trust them, some customers will not feel comfortable.
     
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  3. Care4all
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    Care4all Warrior Princess Supporting Member

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    as far as the charges, that's a bit much
     
  4. Sheldon
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    Sheldon Senior Member

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    That link didn't work for me. Here's one from the AP.

    The Associated Press: Schumer wants to slow exodus of US call centers

    Some extra info.
    I've never been a big fan of the FTC anyways. :doubt:
     
  5. xsited1
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    xsited1 Agent P

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    Unnecessary infringement on the free market. Here's the real reason for it:

    They need to increase tax revenues to pay for more big government entitlement programs.
     
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  6. industry7
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    industry7 Member

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    I don't agree with the tax, but I think it's fair to know when you're being transferred out of the country.
     
  7. SpidermanTuba
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    SpidermanTuba BANNED

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    :clap2::clap2::clap2: Awesome idea.
     
  8. SpidermanTuba
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    SpidermanTuba BANNED

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    That's a matter of opinion. Myself and everyone else who wants more jobs in the U.S. disagree with you.
     
  9. xotoxi
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    xotoxi Platinum Member

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    I like to know if my customer service call is being transferred out of the country to help me decide if I will continue to use that companies service.

    I prefer to have my calls transferred to other countries because I am afraid that the phones in the United States might be manned by illegal immigrants.
     
  10. Kevin_Kennedy
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    Kevin_Kennedy Defend Liberty

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    This is just going to increase costs for businesses.
     

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