I REALLY can't wait to get back on this board regularly for some spirited debates... For almost a month, I've been literally consumed with computer problems -- viruses, a computer dying, and two replacements that have been unsuccessful. I've been a die-hard Dell fan for over 15 years, but after a month of contacting them on almost a daily basis and getting two computers that failed to connect consistently to the internet, I think I've given up on them. The general quality of their technicians and customer care providers have gone down dramatically and because they have so many customers, I'm just another face in the crowd and they don't care that I've been a loyal customer for this many years. In a nutshell, the two replacement Dell desktops were getting intermittant internet connection and I know that the problem is NOT with the internet service provider (Optimum Online -- cable), modem, nor the router. The reason I know this is that I have I have other computers that connected fine without interruption during this whole time. To the Mac Users: Do any of you have PC's? and how easily are you able to use files between the Mac and PC? For example if I use a Microsoft Excel document or Microsoft Word document, can I edit back and forth between the Mac and PC? What is their tech service like? Are they available for online, phone, and in-store support? We rely heavily on the computers for our homeschooling and I can't afford to spend more time troubleshooting and sending back more duds. Thanks in advance for any input or suggestions you may have.