I love Gerber Legendary Knives. I have three, a Descent Folder, a Profile Drop Point and a Resolve Multi-tool. Well, after six years, I broke the needle nose pliers. So, I boxed it up and shipped it to Gerber in Portland, and before I had to returned the library book I took the first picture on I received this in the mail today: A brand new Ripstop Multi-tool replacement, nearly identical to my Resolve, no questions asked. Talk about customer service and standing behind a warranty, less than 10 days and over the Christmas holiday to boot!