~Citibank~

[Dabs]

Cancel your credit card before you die...........(hilarious! – and yet so sad…)

Now some people are really stupid!!!!
Be sure and cancel your credit cards before you die.

This is so priceless, and so, so easy to see happening, customer service being what it is today..

A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00 when she died, but now somewhere around $60.00. A family member placed a call to Citibank.

Here is the exchange :

Family Member: 'I am calling to tell you she died back in January.'

Citibank: 'The account was never closed and the late fees and charges still apply.'

Family Member: 'Maybe, you should turn it over to collections. '

Citibank: 'Since it is two months past due, it already has been.'

Family Member: So, what will they do when they find out she is dead?'

Citibank: 'Either report her account to frauds division or report her to the credit bureau, maybe both!'

Family Member: 'Do you think God will be mad at her?'

Citibank: 'Excuse me?'

Family Member: 'Did you just get what I was telling you - the part about her being dead?'

Citibank: 'Sir, you'll have to speak to my supervisor'


Supervisor gets on the phone:

Family Member: 'I'm calling to tell you, she died back in January with a $0 balance.'

Citibank: 'The account was never closed and late fees and charges still apply.'

Family Member: 'You mean you want to collect from her estate?'

Citibank: (Stammer) 'Are you her lawyer?'

Family Member: 'No, I'm her great nephew.' (Lawyer info was given)

Citibank: 'Could you fax us a certificate of death?'

Family Member: 'Sure.' (Fax number was given )


After they get the fax :

Citibank: 'Our system just isn't setup for death.. I don't know what more I can do to help.'

Family Member: 'Well, if you figure it out, great! If not, you could just keep billing her. She won't care.'

Citibank: 'Well, the late fees and charges will still apply

(What is wrong with these people?!?)

Family Member: 'Would you like her new billing address?'

Citibank: 'That might help....'

Family Member: ' Odessa Memorial Cemetery , Highway 129, Plot Number 69.'

Citibank: 'Sir, that's a cemetery!'

Family Member: 'And what do you do with dead people on your planet???'



(Priceless!! )
You wondered why Citi Bank is going broke and need the feds to bail them out!!

 

[Baruch Menachem]

Canceling credit cards with an annual fee is good practice anyway.

Canceling Citibank accounts is also a very good idea.

 

[uscitizen]

Did they sound as if they lived in New Dehli?

 

[Anachronism]

Dabs, it's not just Citibank. When my father was dying of Cancer ten years ago he and my mother got him a cell phone so that if he was out in the yard or away from the phone and something happened he could call 911 or her at work. They made the mistake of putting it fully in his name. After he passed away in August of 2001 my mother called Verizon to cancel the service. She went through all the information with the customer service rep (about 20 minutes on the phone) and was all set to cancel the account....

CC Rep: "Ok, Mrs. Smith now I just need to talk to Brian to confirm the cancelation of the account."

Mom: "You can't talk to him. He's dead."

CC Rep: "Well, I just need to get confirmation of the cancelation from HIM because it's HIS name onthe account."

Mom: "He died. That's why I'm canceling the account. He isn't here to talk to you."

CC Rep: "Then you'll have to call back when he is there to finish canceling the account."

Mom: "He won't be around. He died. We buried him last Saturday. Can't I just fax you the death certificate."

CC Rep: "I'm sorry, Mrs. Smith but until we can talk to your husband we can't close the account."

Mom: "Let me talk to your supervisor."

It took about 90 seconds with the supervisor to get the necessary fax number for her to send the death certificate. The supervisor appologized profusely to her and indicated he was going to have a long talk with the CC Rep in question.

 

[uscitizen]

I will keep my voter registration card so I can vote after I die.

 

[Truthmatters]

Citi bank is the worst bank ever.

They are systematically trained to hate the customer.