assholes!

Discussion in 'General Discussion' started by Luissa, May 14, 2009.

  1. Luissa
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    Luissa Annoying Customer Supporting Member

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    So since I have gone back to school I have gone back to work in customer service and it sucks a big fat one but it works around my school schedule. The next time you are at a store and are pissed off remember it is not the lowly workers fault, we do not make the policies we are just there to enforce them. If an item is not in it is not our fault, if we can't return an item because you don't have a reciept it is also not our fault we are just following rules plus with the economy everyone and their dog is stealing shit. And if you do loose your reciept it is your own fucking fault don't blame us. If you are broke we are also broke so don't give us some sad story because we are right there with you. And the bigger the asshole you are the more we are going to not give you what you want. It is also not our fault that there is not more people working. Also remember when you flip out and are a dick, we have had ten other customers just like you.
     
  2. editec
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    editec Mr. Forgot-it-All

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    Working retail is apt to make one somewhat misanthropic.

    While most people are thoroughly decent people, when you deal with hundreds of people a day, you're bound to run into at least 5 assholes per hundred.
     
  3. PoliticalChic
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    PoliticalChic Diamond Member

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    Customer service is not fun when people dump on you. And the reasons you gave that customers get angry are not justifiable. Everyone knows by now that you can't get a refund without a receipt. If I have a beef, I usually ask to speak to the supervisor, the one person that can provide a proper resolution.

    Maybe this can help you get through the day: when another irate customer starts barking and complaining, imagine him/her naked. It would make me chuckle. Most likely, the people are taking it out on you because they know there is nothing they can do especially when it was their own mistake that caused the problem. You can't stop the flood of complaints, just try to let it roll off your back. Empathize with them about their dilemma and tell them that you feel bad that you couldn't help them further. In other words, just suck up to them. They won't argue with you for long if you give them a soft polite tone.
     
  4. Luissa
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    Luissa Annoying Customer Supporting Member

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    the problem is I am the supervisor! And where I work they will argue with you even if you are nice. I had this guy a couple weeks ago where I was doing everything possible to help him even giving him a discount because it was our fault and I wasn't even saying anything and than out of nowhere he said, " You are acting like this is my fault!" All I said was I am sorry and that the people who helped him messed up and that I would take $50 off for his trouble.
    And I am usually always polite, I have to be or I would get fired but sometimes I reallly just wish I could rip them a new one.
     
  5. xotoxi
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    xotoxi Platinum Member

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    All I'm saying is that I hate when a Customer Service representative won't bend the rules just a little for me. I didn't ask to have such ridiculous restrictions placed on me when I want to return something. And please understand that I am pretty busy, so it is very easy for me to misplace a receipt. After all, I am only human.

    And when it all comes down to it, by enforcing your companies silly policies, you are just helping your company's CEO to purchase another yacht for himself, or purchase a 14-karat diamond for his 21 year old mistress.

    Even though you work for him, "the man", you and I have far more similarities. We are both hard workers and slaves to the grind. So, think about me, your struggling customer, and throw me a bone!
     
  6. strollingbones
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    strollingbones Diamond Member

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    ahh customer service...who said...the customer is always right..cause i think a mob of cashiers, retail clerks etc would rip that person apart...

    i do customer service at one job.....i am the one all the problems end up with in the cages....so here is what i do.....changing people helps..i try to slide in with..what can i do to help you sir... or even better what would make you happy..how can we resolve this to the best interests of everyone one involved...

    i am so damned good at ass kissing...then they piss me off....i give them their money back and tell them to get out of my line...they can go stand in another cashiers line for an hour if they like....i am lucky ....my boss has this attitude ...be polite till they cuss you..then katie bar the door anything short of physcially touching them or telling them to fuck themselves is allowed.
     
  7. strollingbones
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    strollingbones Diamond Member

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    o yea lets bend the rules for you...give you just a discount for living and breathing...o just for you...let me risk my mother fucking job to give you a discount...kiss my ass bitch
     
  8. Luissa
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    Luissa Annoying Customer Supporting Member

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    if it is clothes, toys, or anything like that I will take it without a reciept but will give in store credit or exchange it. If it is jewelry, a Playstation or anything like that no way, or any appliance. I keep my reciepts and boxes always for shit like that so why can't other people.
     
  9. Luissa
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    Luissa Annoying Customer Supporting Member

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    yeah when I worked customer service at another job they gave us alittle more wiggle room. We could tell them off in a nice way!:lol:
     
  10. 007
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    007 Charter Member Supporting Member

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    I'd think that you should have been well prepared for that duty after spending time dealing with some of the assholes here... :eusa_eh:
     

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